Front Office Associate

2 days ago

Ahmedabad, India IHCL Full time

Job Responsibilities
- Handle the guest check-in’s for regular, walk-in, VIP guests - handle the entire process from receiving the guest at the front desk to ensure he is escorted to the room and is comfortable, getting the necessary documentation in place for payments and international guests.
- Handling group bookings and check-ins and check - outs
- Dealing with guest complaints and requests - read the log book, and follow up any guest demands or requests.
- Checking the arrival list along with checking late night arrivals in the night shift
- Up selling by identifying the guest, and trying to get the guest to change from a city facing view room to a sea facing views room
- Preparing a list of all the single ladies in the hotel and hand it to the operators for screening their calls.
- Interdepartmental Interaction with Housekeeping for room status, VIP amenities room change and any other guest request, Room service in the case of a room change so that the in house dining orders reach the concerned guest
- Handling the complementary room, rate variance, market statistics and no show reports
- To abide with all Safety, Health & environment policies of the company.
- Any other job assigned by Front Office Manager or any other authorized person.

Job Requirements

**Knowledge / Skills Required**
- A good command over spoken/written English is imperative
- Working Knowledge of Fidelio
- Pleasant and composed nature

**Education**

Graduate (Any), preferably degree / diploma in hotel management

**Experience**

Up to 1year of experience in front office, preferably at the front desk involving high degree of guest interaction

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