Front Office Associate

4 days ago

Ahmedabad Gujarat, India Bloom Hotel Group Full time

Duties and tasks for Food & Beverage Service team members.
- Familiarize yourself with the menu and as much information about the food and beverage offering available in order to answer any questions guests may have
- Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately
- Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is maintained at all times
- Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner
- Ensure the restaurant areas are clean and well presented at all times and assist with cleaning and housekeeping duties as required
- Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times and ensure that any guest complaints and comments are reported to management
- Ensure all cash, charge, float and till procedures are carried out in line with agreed procedures
- Prepare all back of house service points with regard to expected numbers for breakfast, lunch or dinner requirements as necessary.
- Welcome guests and promptly attend to tables
- Serve food and beverages to guests making recommendations if needed
- Share your menu knowledge to assist guests with questions and special requests
- Record transactions in the MICROS system correctly and timely
- Check-in with guests to assure satisfaction with each course and beverage
- Clean tables, complete closing duties and re-stock tableware and other supplies.

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Ability to commute/relocate:

- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your Current In Hand Salary?
- How many days of Notice period do you need to serve?

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Front Office Associate: 1 year (required)

**Language**:

- English (required)

Work Location: In person

Expected Start Date: 01/09/2024

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