Customer Experience Associate

2 weeks ago


Saidapet Chennai Tamil Nadu, India Numentica LLC Full time

**Key Responsibilities**:
Review and categorize incoming user feedback based on established criteria.

Identify common themes and patterns to streamline issue tracking.

Ensure feedback is promptly assigned to the appropriate teams for resolution.

Maintain organized records of feedback to support reporting and continuous process improvement.

Collaborate with internal teams to optimize feedback triage workflows.

**Qualifications**:
Experience in customer support, feedback management, or workflow operations.

Strong analytical and organizational skills with a focus on detail.

Familiarity with tools such as Linear, Slack, Excel, or other tracking systems.

Excellent communication and collaboration skills for cross-team coordination.

Ability to work independently in a fast-paced, dynamic environment.



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