Guest Service Assistant
1 week ago
**Urgent Hiring: Guest Service Associate (GSA)**
**Location**: Airport, Vile Parle, Mumbai
**Industry**: Leading Café Outlet
**Salary**: ₹15,000 + PF & ESIC
**Shift**: Day Shift (Rotational)
**Role Overview**:
**Key Responsibilities**:
- Greet and welcome guests warmly upon arrival.
- Assist customers with menu selections and purchasing decisions.
- Provide information on current promotions and offers.
- Ensure high levels of customer satisfaction through excellent service.
- Handle guest queries, requests, and complaints professionally.
- Upsell food and beverage products to enhance the guest experience.
- Maintain cleanliness and hygiene standards of the outlet at all times.
- Operate the billing system accurately and efficiently.
- Manage stock and assist in basic inventory tracking.
- Follow company SOPs (Standard Operating Procedures) consistently.
- Collaborate effectively with team members to meet sales and service targets.
- Minimum **6 months experience** in Retail / QSR / Hospitality / Food & Beverage industry.
- Prior **sales experience** is mandatory.
- Excellent communication and interpersonal skills.
- A strong team player with a results-driven attitude.
- Self-motivated with a desire for personal and professional growth.
- Well-groomed and presentable at all times.
**Additional Details**:
- **Shift**: Day shift with rotational weekly offs.
- **Location**: Must be comfortable working at **Vile Parle Airport**.
Please contact **Pragati** at **8657440083** for more details or to apply
**Job Types**: Full-time, Permanent
Pay: ₹12,000.00 - ₹15,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
**Experience**:
- Guest services: 1 year (required)
- Guest relations: 1 year (required)
License/Certification:
- Passport (required)
**Location**:
- Malad, Mumbai, Maharashtra (required)
Work Location: In person
**Speak with the employer**
+91 8657440083
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