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Call Centre Executive
2 weeks ago
Answer Inbound Calls: Handle a high volume of incoming calls from customers regarding products, services, or inquiries.Provide Information: Offer accurate, valid, and complete information by using the right tools and processes.Customer Support: Assist customers with questions, concerns, and issues related to products or services.Resolve Complaints: Resolve customer complaints or escalate them to the relevant departments while ensuring customer satisfaction.Outbound Calls: Make outbound calls for follow-ups, surveys, or customer feedback, if required.Maintain Customer Records: Document and update customer interactions and transactions in the customer relationship management (CRM) system.Meet Targets: Work towards achieving individual and team performance goals (KPIs) such as call handling time, resolution rates, and customer satisfaction scores.Cross-Sell/Up-Sell: Identify customer needs and promote additional products or services when applicable.Team Collaboration: Coordinate with internal departments to resolve issues and share relevant customer feedback.Follow Up: Provide regular follow-up on pending cases and ensure timely resolutions.
**Job Types**: Full-time, Part-time, Permanent, Fresher
Pay: ₹16,700.00 - ₹24,400.00 per month
Schedule:
- Day shift
- Monday to Friday
- Morning shift
- Rotational shift
- Weekend availability
Supplemental Pay:
- Commission pay
- Performance bonus
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)
**Language**:
- Hindi (preferred)
Work Location: In person