Customer Support Executive

20 hours ago

Mumbai Maharashtra, India ACE INFOTEXIS PVT.LTD . Full time

**Urgently requires a Customer Support Executive (CSE) from Logistics Industry**

**Location: Mumbai**

**Salary: Rs. 4.50 Lacs - Rs. 5.20 Lacs per annum**

**Experience: 1 to 3 Years**

**Qualification: Graduate from any recognized University/ Institution**

**Responsibilities**:

- Process and manage customer orders efficiently and accurately in accordance with established procedures and protocols; and timeliness with high accuracy to meet customer expectations and cost-effectiveness.
- Maintain accurate and up-to-date records of customer orders and communicate any changes or issues to relevant stakeholders.
- Proactively address service issues with the respective stakeholders; escalate more complex cases to more senior colleagues and Supervisor/Manager.
- Escalate non-conformance issues for interventions and corrections.
- Cooperate with service providers (2PL/3PL etc.) to resolve warehouse, customs or trucking issues to ensure timely delivery of orders.
- Ensure all processes are documented and updated SOPs are reviewed after Logistics Analysts' updates.
- Provide excellent customer service at all times and address any customer concerns or issues in a timely and professional manner.
- Continuously identify service gaps, give recommendations and implement solutions to enhance greater customers’ satisfaction.
- Communicate effectively with internal and external stakeholders to ensure that customer orders are fulfilled efficiently.

Pay: ₹37,500.00 - ₹43,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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