Dispute Reconciliation Executive

2 weeks ago

Lower Parel Mumbai Maharashtra, India b2b labyrinth solution pvt Ltd Full time

Job Summary
**The Dispute reconciliation Executive is responsible for** **handling Seller Return Disputes escalations on daily basis by dealing with logistics partners and for identifying and controlling the fraudulent activities in the network.**

**Key Responsibilities**

**1. Escalation Handling**
- Address and resolve escalated return issues from sellers related to damage, wrong return etc.
- Analyze the root cause of issues and propose corrective actions to prevent recurrence.
- Deal with logistics partners and manage disputes for marketplace seller

**2. Seller Communication**
- Provide clear, empathetic, and professional communication to sellers regarding resolution steps and timelines.

**3. Collaboration with Internal Teams**
- Coordinate with cross-functional teams such as logistics, finance, warehouse, brand management and technology to resolve seller concerns effectively.
- Escalate critical or unresolved issues to higher management with detailed reports.

**4. Process Improvement**
- Identify recurring problems and recommend process enhancements to improve the overall seller experience.
- Contribute to the creation and revision of SOPs for escalation handling.

**5. Compliance and Reporting**
- Ensure adherence to company policies and guidelines while addressing seller issues.
- Maintain accurate records of escalations, resolutions, and trends. Generate reports to monitor key metrics and escalate insights to management.

**6. Proactive Issue Resolution**
- Monitor seller feedback and proactively address potential escalations before they occur.
- Educate sellers on policies, procedures, and best practices to minimize escalations.

**Required Skills and Qualifications**

1. Education: Graduate

2. Experience: 2-4 years of experience in seller escalation management, preferably in the operations, logistics in the e-commerce industry.

3. Skills:

- Strong problem-solving and conflict-resolution abilities.
- Excellent verbal and written communication skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficient in using Excel.
- Understanding of e-commerce processes, seller operations, and marketplace dynamics.

**Preferred Qualifications**
- Knowledge of marketplace policies and seller compliance guidelines.
- Experience handling high-volume seller queries in an e-commerce environment.

Pay: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Morning shift

Supplemental Pay:

- Yearly bonus

Work Location: In person

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