Ecommerce Reconciliation Specialist

2 weeks ago

Gurugram Mumbai, India Acme Services Full time

Job Description - End-to-end reconciliation of payments from multiple Indian e-commerce platforms. - Understand and manage data exports from seller panels: payment reports, order files, fee summaries, settlement reports, and chargeback details. - Build and maintain standardized reconciliation models and dashboards to track order-to-payment matching, returns, fee deductions, penalties, etc. - Identify and escalate mismatches, delays, or overcharges by platforms (e.g., incorrect commissions, fulfillment charges). - Maintain documentation of platform-wise file structures, access mechanisms, and key reporting timelines. - Analyze platform-wise fee structures and ensure deductions are in line with contracts or policy terms. - Coordinate with internal stakeholders and platforms for dispute resolution or escalations. - Support preparation of MIS reports, P&L summaries, margin analysis, and financial audits. - Recommend process improvements and automation opportunities to increase reconciliation efficiency.

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