Nvocc & Fright Forwarding - Customer Support Executive

2 weeks ago

Mannadi Chennai Tamil Nadu, India Sea Hawk Lines Pvt Ltd Full time

**Job Title**:Customer Support Executive - NVOCC & Freight Forwarding**

**Job Summary**:
**Key Responsibilities**:1. **Customer Interaction & Communication**
- Provide information about shipping schedules, container availability, freight rates, and documentation.
- Handle customer complaints or service issues professionally and ensure timely resolution.

2. **Booking & Documentation**
- Coordinate and process bookings for imports and exports with shipping lines and agents.
- Prepare and verify shipping documents (e.g., Bill of Lading, Shipping Instructions, Invoice, Packing List).
- Ensure all documentation complies with international trade regulations and customer requirements.

3. **Operations Coordination**
- Coordinate with operations, documentation, and sales teams to ensure smooth cargo movement.
- Follow up with shipping lines, transporters, and port/customs authorities as needed.
- Track shipments and provide timely updates to customers.

4. **Data Entry & System Updates**
- Maintain updated records in the internal logistics systems (ERP/TMS/CRM).
- Generate reports related to shipments, delays, or customer feedback as required.

5. **Client Relationship Management**
- Build strong relationships with existing clients to ensure repeat business.
- Identify opportunities for upselling or additional services (e.g., warehousing, customs clearance).

**Key Skills & Qualifications**:

- Bachelor's degree in **Logistics, Commerce, Business Administration**, or related field.
- 1-2 years of experience in **NVOCC** or **Freight Forwarding** customer service (preferred).
- Proficiency in **MS Office**:

- Excellent **communication skills** (spoken & written) in English (additional languages are a plus).
- Strong **problem-solving**, **multi-tasking**, and **customer service orientation**.

**Job Type**: Permanent

Pay: ₹18,000.00 - ₹24,000.00 per month

Work Location: In person

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