Freight forwarding operations manager

2 days ago

Chennai, India Triaxa - FZCO Full time

Position : Freight Forwarding Operations Manager & Founder Mentor Industry: Shipping, Freight Forwarding & Logistics Experience: 5–7 Years Engagement: Full-time Location: India (Remote) Start Date: Immediate Salary: 60 K INR (negotiable for strong candidates) ???? Key Responsibilities Set up and manage daily freight forwarding operations (import/export – sea, air, and road) Handle FCL, LCL, air cargo, courier, consolidations , and cross-trade shipments Prepare, review and manage all shipping & customs documentation (BL, AWB, invoices, packing lists, DOs, manifests, etc.) Coordinate with shipping lines, airlines, NVOCCs, transporters, customs brokers, overseas agents, and clients Build and implement SOPs, workflows, and basic KPIs for enquiries, quotations, bookings, execution, and billing Negotiate freight rates and local charges with carriers and agents to maintain healthy margins Train and mentor the founder on: Pricing logic, rate sheets, and margin structures Incoterms, free time, demurrage/detention, surcharges How frauds, margin skimming or misuse of contracts can happen – and how to prevent them Create simple dashboards/reports for shipment status, profit per job, client performance, and vendor performance Coordinate closely with accounts for billing, collections, and credit control Support future team building (operations, documentation, and possibly sales) as the business grows ???? Required Expertise 5–7 years experience in freight forwarding / logistics with a forwarder, NVOCC, or logistics company Strong knowledge of: Sea freight (FCL / LCL) Air freight Cross-border road freight (preferred) Solid understanding of: Incoterms , HS codes, basic customs procedures Export/import workflows from at least one major region (Middle East / India / Asia / Europe) Experience in: Independent operations handling from quotation to delivery Rate negotiation with carriers and overseas agents Handling shipment issues (rollovers, delays, space issues, demurrage, detention, short-shipment, etc.) Prior exposure to UAE / India trade lanes is a plus ⚙️ Technical & Management Skills Comfortable using freight / logistics ERP, TMS or shipment tracking systems Strong analytical & problem-solving mindset for cost, routing, and margin optimization Basic understanding of credit control and risk in freight (credit days, exposure, carrier

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