Industry Coordinator

6 days ago

Remote, India AtoZ virtual Full time

A leading mystery shopping company dedicated to helping businesses elevate their customer service through thorough research and detailed analysis. Were on the lookout for a Project Manager who will be key in overseeing our mystery shopping projects, from the early planning stages all the way to completion.

**Country/Time Zone**: India
**Work Schedule**: 6 days per week (day off - Sunday)
**Working Hours**: 10:00 AM - 7:00 PM, with a ~1-hour lunch break
**Annual Paid Leave**: 28 calendar days
**Overtime**: Rare
**Business Trips**: None
**Other Features**:

- Prompt responses to colleagues on Skype (within 10 minutes)

The bonus component is based on the number and complexity of completed projects, and is awarded for each closed review

**Key Responsibilities**:

- **Project Planning**: Develop comprehensive project plans that include timelines, resource needs, and key milestones.
- **Client & Shopper Communication**: Serve as the go-to contact for mystery shoppers, keeping lines of communication open and smooth throughout the projects lifecycle.
- **Team Coordination**: Work closely with teams such as researchers, analysts, and shoppers to ensure all elements of the project are executed seamlessly.
- **Quality Control**: Keep track of project progress and quality, making adjustments where needed and holding regular check-ins to ensure everything stays on course.
- **Data Review**: Go through mystery shopping reports, offering actionable insights and recommendations based on findings.
- **Project Reporting**: Deliver status updates and final reports to clients, emphasizing key findings and outcomes.
- **Process Optimization**: Identify areas for improvement in how we conduct mystery shopping and suggest better methodologies.

**Goals & Outcomes**:

- Ensure a 95% project completion rate within the first two months.
- Adhere to internal standards for managing project documentation and processes.
- Ensure all reports and documentation are submitted accurately and on time.

**Process Expectations**:

- Respond quickly to communication channels (Telegram, WhatsApp, Skype) with mínimal delays.
- Miss no more than 20% of incoming calls.
- Keep the mystery shopper database up to date and accurate.
- Provide timely, detailed reports as required.

**Performance Metrics**:

- Project completion rate: 95% or higher.
- Monthly database growth: 100+ new shoppers.
- Adherence to communication and documentation requirements.

**Requirements**:

- Proven experience in project management, preferably within the mystery shopping or market research industry.
- Strong organizational and communication abilities.
- Capable of managing several projects and deadlines at once.
- Comfortable with data analysis and report preparation.
- _Languages: Hindi, English_

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: Remote

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