Customer Care Executive

2 weeks ago


Navi Mumbai Maharashtra, India Radix e-Solutions Pvt Ltd Full time

**Radix e-Solutions Pvt Ltd**
- This is Work from Office _

Position
- Customer Care Executive

Process
- DirecTv & US Healthcare (Voice Processes)

Shift Timing
- 8 PM to 5 AM (Fixed Night Shift)

Week off
- Sunday Fixed Off & Alternate Saturdays Off

Location
- Akshar Business Park, (Turbhe) Vashi, Navi Mumbai

Salary
- 2,50,000 to 4,20,000 Annul CTC

Benefits
- Fixed 3000 Attendance Bonus monthly+ Performance Incentives+ Health Insurance+ Provident Fund

**Responsibilities**:
a) Generation leads as per the qualifying criteria by outbound calling.

b) It's not just lead generation but complete support till the end of lead cycle.

C) Handle objection and resolve customer concern in professional and respectful manner.

d) Understand customer needs, answer their questions and provide relevant information about our product and services

e) Manage leads and stay organized using our internal CRM, Follow Up Leads Process including adding leads, conversation notes, response times, and follow-up attempts into database.

**Requirements**:

- Excellent English communication verbal & written
- Communication and interpersonal skills
- 6+ Months experience in International BPO with Voice Process
- US outbound calling experience preferred.

**Benefits**:

- Competitive salary with performance-based incentives.
- Positive and Supportive work environment.
- Opportunities for career growth with Radix e
- Solutions Pvt Ltd
- Employee benefits including health insurance & Provident Fund
- First appraisal in 90 days from your joining based on your performance & skills.
- Great incentive plans and 3000 attendance bonus monthly paid above the salary.

Please Contact

Varsha Mishra

8928076842

**Salary**: ₹18,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Night shift

Supplemental pay types:

- Performance bonus

**Experience**:

- Internatioanl BPO: 1 year (required)

**Language**:

- English (required)

Shift availability:

- Night Shift (required)

**Speak with the employer**
+91 8928076842



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