Customer Support Executive

2 weeks ago


Mohali Punjab, India The Novus Hire Full time

Job description

**Responsibilities**:
Responding to customer inquiries and resolving problems in a professional and timely manner

Assisting customers with product information, other inquiries

Providing technical support for software, hardware, and other products

Ensuring customer satisfaction and maintaining a high level of customer service

Recording and maintaining accurate customer records and information

Collaborating with other departments to resolve customer issues

Identifying and escalating complex issues to the appropriate teams

Keeping up-to-date with product knowledge and industry trends

Contributing to the improvement of customer support processes and procedures

**Skills**:
Excellent verbal and written communication skills

Strong problem-solving and analytical abilities

Ability to work well in a team environment

Knowledge of basic computer

Pay: ₹15,000.00 - ₹20,000.00 per month

**Education**:

- Diploma (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person



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