Customer Support Executive
7 days ago
Job description
**Responsibilities**:
Responding to customer inquiries and resolving problems in a professional and timely manner
Assisting customers with product information, other inquiries
Providing technical support for software, hardware, and other products
Ensuring customer satisfaction and maintaining a high level of customer service
Recording and maintaining accurate customer records and information
Collaborating with other departments to resolve customer issues
Identifying and escalating complex issues to the appropriate teams
Keeping up-to-date with product knowledge and industry trends
Contributing to the improvement of customer support processes and procedures
**Skills**:
Excellent verbal and written communication skills
Strong problem-solving and analytical abilities
Ability to work well in a team environment
Knowledge of basic computer
Pay: ₹15,000.00 - ₹20,000.00 per month
**Education**:
- Diploma (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
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