Contact Center Executive

1 day ago

Mumbai Maharashtra, India HIRINGHOUSE TECHNOLOGIES PVT LTD Full time

**Job Description: Contact Center Executive (Debt Collection)**

**Job Title**: Contact Center Executive
**Location**: Vashi, Mumbai
**Experience**: 0-3 years

**Job Overview**:
The Contact Center Executive will be responsible for contacting customers with overdue payments, negotiating repayment plans, and ensuring compliance with agreed-upon terms. You will handle customer inquiries, resolve complaints, and work with internal teams to escalate unresolved issues. Meeting monthly and quarterly collection targets is key to this role.

**Responsibilities**:

- Assess financial situations and propose suitable repayment plans.
- Maintain detailed records of customer interactions.
- Follow up on payments and ensure compliance with agreements.
- Handle escalated customer inquiries and complaints.
- Collaborate with legal and finance teams for unresolved issues.
- Achieve collection targets and provide regular progress updates.

**Preferred Skills**:

- Fluent in English; knowledge of Hindi or Marathi is a plus.
- Strong communication, negotiation, and problem-solving skills.

**Qualifications**:

- High School diploma (Graduate preferred).
- 0-3 years of relevant experience in customer service or collections.

**Job Types**: Full-time, Permanent

Pay: ₹120,000.00 - ₹200,000.00 per year

Schedule:

- Day shift

Application Question(s):

- Current Location?

Work Location: In person

  • Mastering Contact Center Infrastructure

    2 weeks ago

    Mumbai, Maharashtra, India beBeeContactCenterEngineer Full time ₹ 90,00,000 - ₹ 1,25,00,000

    Expert Contact Center Solutions EngineerOverview of the RoleAs a seasoned contact center solutions engineer, you will be responsible for designing, implementing, and supporting cutting-edge Cisco Unified Contact Center Enterprise (UCCE) and Cisco Unified Communications Manager (CUCM) solutions.Key Responsibilities:Design and deploy scalable and efficient...

  • Contact Center Technology Engineer

    3 weeks ago

    Mumbai, Maharashtra, India Priceline Full time

    Contact Center Technology EngineerOur Technology team is the backbone of our company constantly creating testing learning and iterating to better meet the needs of our customers If you thrive in a fast-paced ideas-led environment youre in the right place This role is eligible for our hybrid work model Two days in-office Why this jobs a big deal This...

  • Contact Center Leadership Opportunity

    1 week ago

    Mumbai, Maharashtra, India beBeeLeadership Full time ₹ 8,00,000 - ₹ 15,00,000

    Team Lead Contact Center Job DescriptionWe are seeking an experienced Team Lead to join our Contact Center team in Mumbai, India. As a key member of our customer service team, you will be responsible for ensuring delivery of best-in-class customer service through professional handling of inbound calls, escalation management, and complaint resolution.The role...

  • Call Center Executive

    3 days ago

    Pune, Maharashtra, India FIRST PRIORITY MEDICAL CENTER Full time

    We are looking for Male or Female call center executives for Medical Center. Pay: ₹200,000.00 - ₹240,000.00 per year **Language**: - English (required)

  • Genesys Cloud Contact Center Career Opportunity

    2 weeks ago

    Mumbai, Maharashtra, India beBeeGenesys Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job Title: Genesys Cloud Contact Center ProfessionalThe ideal candidate will have extensive experience with Genesys solutions and a strong understanding of contact center operations.This role involves working closely with stakeholders in multiple countries to ensure the contact center infrastructure delivers on the desired business outcomes and meets the...

  • Contact Center Executive

    2 weeks ago

    Mumbai City District, India The Ageless Clinic Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Description:Job Title: Customer Support Executive Expertise: Inbound /Outbound/Chat/Mail/ WhatsApp/messaging and leading term Exp: 0 to 4 yearKey Responsibilities:1. Customer Interaction:Greet and welcome Customers as they call the contact centre.Assist Customers with filling out necessary forms in system.Answer phone calls and respond to emails...

  • Contact Center Executive

    6 days ago

    Mumbai City District, India The Ageless Clinic Full time

    Job Description: Job Title: Customer Support Executive Expertise: Inbound /Outbound/Chat/Mail/ WhatsApp/messaging and leading term Exp: 0 to 4 year Key Responsibilities:1. Customer Interaction: Greet and welcome Customers as they call the contact centre. Assist Customers with filling out necessary forms in system. Answer phone calls and respond to emails...

  • International Contact Center

    3 days ago

    Mumbai, Maharashtra, India Vibrantzz management services Full time

    Greetings from Vibrantzz Management Services **Position**: Customer Service Representative **Location**: Pan Mumbai We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving...

  • Call Center Executive

    2 weeks ago

    Ghatkopar, Mumbai, Maharashtra, India Om Placement & Consultant Full time

    Mumbai, Ghatkopar Job Openings for 58 Call Center Executive Jobs for Freshers in Ghatkopar having Educational qualification of : Higher Secondary, Secondary School, Other Bachelor Degree with Good knowledge in Communication Skills,Domestic BPO,Voice Process etc. - Experience- 0 - 1 Years- Salary- 1 Lac 50 Thousand To 2 Lac 25 Thousand P.A.- Industry- ITES /...

  • Team Lead – Contact Center

    2 weeks ago

    Mumbai Metropolitan Region, India Blue Dart Full time ₹ 45,000 - ₹ 55,000 per year

    Job TitleTeam Lead – Contact CenterFunctionCustomer ServiceReports ToManager –Customer ServiceLocationHQCTravel Required25% þ 50% ☐ 75% ☐About DHL Blue Dart Express India:At Blue Dart, we go beyond delivering shipments—we deliver trust, precision, and excellence. As India's most reliable express logistics provider, we empower commerce by reaching...