Mastering Contact Center Infrastructure

Job Opportunity: Contact Center Technology SpecialistThe purpose of this role is to manage the entire contact center technology infrastructure. This encompasses phone, messaging platforms, IVR, and reporting systems.Main responsibilities:Closely monitor system uptime and perform regular testing to guarantee seamless customer interactions.Analyze technology...

Contact Center Technology EngineerOur Technology team is the backbone of our company constantly creating testing learning and iterating to better meet the needs of our customers If you thrive in a fast-paced ideas-led environment youre in the right place This role is eligible for our hybrid work model Two days in-office Why this jobs a big deal This...

Contact Center Architect JobWe are seeking a skilled Contact Center Architect to design and implement scalable contact center solutions using Amazon Connect.This role involves integrating Amazon Connect with AWS services and external systems, providing best practices for architecture, security, and cost optimization.

Job Title: Genesys Cloud Contact Center ProfessionalThe ideal candidate will have extensive experience with Genesys solutions and a strong understanding of contact center operations.This role involves working closely with stakeholders in multiple countries to ensure the contact center infrastructure delivers on the desired business outcomes and meets the...

Infrastructure ArchitectData center infrastructure architects design, implement and manage complex solutions for enterprise clients. They collaborate with stakeholders to understand requirements and deliver tailored infrastructure that meets client needs.Key responsibilities include delivering across the project lifecycle, leading or supporting deployments...

Job Title: Data Center Operation LeadThe role of a data center operation lead is a highly demanding position that requires an individual with strong leadership skills and extensive experience in managing data center environments.Key Responsibilities:Operational Oversight: Ensure the smooth day-to-day operations of our data center, guaranteeing high...

Data Center Design ManagerAbout the Role:We are seeking a senior manager to lead our data center design team.This individual will be responsible for overseeing the design and implementation of critical infrastructure systems in our data centers.The ideal candidate will have a strong background in data center design, excellent leadership skills, and the...

Senior Voice EngineerWe are seeking a highly skilled Senior Voice Engineer to join our team. In this role, you will be responsible for designing and implementing robust voice solutions that support scalable, resilient, and high-performing contact center environments.Requirements:Design architecture and analyze business requirements to create detailed design...

Job TitleWe are seeking a highly skilled and experienced Testing & Commissioning Manager to join our team. This role is crucial in defining, planning, and executing the Testing & Commissioning processes across Data Center projects.Key ResponsibilitiesDevelop comprehensive testing and commissioning plans, procedures, scripts, KPIs, and documentation templates...

Job Title: HR Business Partner - Contact Center Leadership Role.Description: As an HR Business Partner, you will play a key role in leading the Contact Center Vertical. This involves driving business outcomes through strategic people management practices, fostering collaboration between HR and business stakeholders, and ensuring alignment with organizational...