Contact Center Architect Position

Job Opportunity: Contact Center Technology SpecialistThe purpose of this role is to manage the entire contact center technology infrastructure. This encompasses phone, messaging platforms, IVR, and reporting systems.Main responsibilities:Closely monitor system uptime and perform regular testing to guarantee seamless customer interactions.Analyze technology...

Contact Center Technology EngineerOur Technology team is the backbone of our company constantly creating testing learning and iterating to better meet the needs of our customers If you thrive in a fast-paced ideas-led environment youre in the right place This role is eligible for our hybrid work model Two days in-office Why this jobs a big deal This...

Position Summary: We are seeking a German Speaking Specialist with 1–3 years of experience in voice-based customer support to join our dynamic Contact Centre team. The ideal candidate will possess strong communication skills in both German (B2 level or higher) and English, with a demonstrated ability to manage customer interactions across voice, email,...

Job Title: HR Business Partner - Contact Center Leadership Role.Description: As an HR Business Partner, you will play a key role in leading the Contact Center Vertical. This involves driving business outcomes through strategic people management practices, fostering collaboration between HR and business stakeholders, and ensuring alignment with organizational...

Company OverviewSir H. N. Reliance Foundation Hospital and Research Centre is a 345-bed, multi-specialty tertiary care hospital that excels in various medical disciplines, from cardiac to neurosciences. Strategically located in Mumbai, Maharashtra, it adheres to international standards and is renowned for its cutting-edge medical technology and commitment to...

Company DescriptionArchitect Rushikesh H. (ARH) is a Mumbai-based architectural practice established in 2001. The firm combines the capacity of a large firm with the intensity of a small office. ARH is known for its pioneering designs in IT Parks, SEZs, Residential Towers, Shopping Malls, and more. The firm focuses on innovative and sustainable...

About this roleWe are seeking a skilled and experienced Center Manager to lead our sales strategy, driving business growth and revenue targets.Key Responsibilities:Develop and execute a sales plan to achieve monthly, quarterly, and annual revenue goals.Increase student engagement, inquiries, and admissions for our digital marketing courses.Counsel new...

Job Title: Center ManagerThe role of the Center Manager is to oversee and direct the day-to-day operations of a designated center, ensuring optimal performance and efficiency.Key Responsibilities:Manage and coordinate the center's sales team, as well as their respective responsibilities.Serve as the primary point of contact between the center and various...

Senior Voice EngineerWe are seeking a highly skilled Senior Voice Engineer to join our team. In this role, you will be responsible for designing and implementing robust voice solutions that support scalable, resilient, and high-performing contact center environments.Requirements:Design architecture and analyze business requirements to create detailed design...

Job Title:We are seeking a skilled professional with expertise in Genesys Cloud and AWS Connect to join our team.Key Responsibilities:Optimize customer journeys through innovative UI/UX solutions and process improvements.Develop and implement customer experience strategies using contact centre technologies.Map, analyze, and improve customer journeys using...