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Inbound Customer Support
3 weeks ago
**ROLES AND RESPONSIBILITIES**
- Provide voice support to customers for a leading bank in India.
- Taking care of customer concerns and queries for premium and online banking services.
- Helping customers with data, information, and technical know-how on digital banking services online.
- Guiding customers on the savings account, current account, banking transactions, debit card, ATM, credit card, online/ internet banking, Cash, credit transactions, and Bank fraud and prevention.
- Proactively keeps up to date on new procedures.
- Complete ability and empowerment to provide end-to-end resolution (including online and offline if required)
- Complete responsibility for customer interaction, including liaising with other team members for resolution and follow-through (if applicable)
- Deliver targeted results measured by customer satisfaction, end-to-end process effectiveness, efficiency and quality
**JOB DETAILS**
- Company: Leading Multinational BPO
- Client Process: Leading Bank in India
- Post: Super Premium Associate (Inbound Customer Support)
- Location: Hebbal, Bangalore
- Shift timings: 24x7 rotational shifts (any 09 hour shift )
- Working Days: 05 days (Rotational)
- Week Offs: 02 days (Rotational)
**SALARY & BENEFITS**
- Salary: Upto ₹28,000 (₹33,000 CTC) Monthly
- Incentives: Performance Based
- PF & Medical Benefits
- One side Cab Service (before 6:00 am & after 10:00 pm login/logouts)
**REQUIREMENTS**
- Bachelor’s degree in any field
- 18+ months of experience in BFSI customer support
- Prior experience in customer service for Banking, Finance or Insurance (BFSI) is required.
- Proficiency in both English and Hindi languages
- Available to join immediately and work from the office (WFO)
- Applicants must have received both doses of the vaccination
**SKILLS**
- Excellent communication skills (Hindi & English)
- Knowledge of customer service principles and practices
- Excellent customer service & Interpersonal skills
- Ability to work independently and as part of a team
**SELECTION PROCEDURE**
- 1 - HR Interview
- 2 - AMCAT
- 3 - Operations
- 4 - Client
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹25,000.00 - ₹33,000.00 per month
**Benefits**:
- Commuter assistance
- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
- Flexible shift
- Morning shift
- Night shift
- Rotational shift
Supplemental pay types:
- Overtime pay
- Performance bonus
- Yearly bonus
**Education**:
- Bachelor's (required)
**Experience**:
- Banking, Finance or Insurance (BFSI) Customer Service: 2 years (preferred)
**Language**:
- Fluent English (preferred)
- Fluent Hindi (preferred)
**Speak with the employer**
+91 8287260055