Subject Matter Expert

The Voice & Video Technical Analyst is responsible for ensuring the effective operation of the Voice & Video environment through understanding of Cisco VOIP Technology. He should have adequate knowledge of configurations and troubleshooting skills to support projects and performance issues.
- Discussion with client concerning requirement. Also engagements included direct interaction with program IT-Infrastructure team for transitions and critical changes.
- He / She should also possess good communication skills. In addition, they are responsible for the resolution and/or escalation of the production incidents.
- Should be able to understand LAN & WAN terminology and also should be able to correlate their impact on VOIP segment.
- Supporting VOIP Cluster components with hands on experience on configuration & administration of
- Cisco Call Manager, Cisco unified call Manager, Cisco Unity, Gateways. VoIP products. SRST.
- Cisco Unity Connection (Voice Mail)
- Cisco IP Enterprise Contact Centers (UCCX, UCCE) with ICM, PG.
- Cisco Voice Gateways & IVR (SIP, MGCP, H.323)
- SIP Trunking with CUCM & CUBE
- Problem Management & RCA.
- Rich experience on Voice Solution Network Designing with HLD/LLD.
- Configuration and supporting VOIP implementation at remote sites.
- Validation of VOIP implementation documents like site readiness, POA, UAT.
- Configuring & Troubleshooting Voice gateway & gatekeeper. Configuring & Troubleshooting Unity Connation & Contact center Environment
- Configuring & Troubleshooting Voice Protocol MGCP, H.323, SIP
- Configuration and supporting QoS & Packet analysis.
- Configuration and supporting Switching, VLAN, Ether channel, HSRP.
- Troubleshooting Call Manager, Voice Gateway, On Net Calling Issues
- Create awareness of VOIP technology in end user
- Support VOIP analysis and reporting to achieve savings.
- Good Communication skills and ability to coordinate with global stakeholders.
- Preparing network performance reports and suggesting recommendations accordingly.
- Managing and coordinate with Cisco TAC for escalation.
- Suggesting Upgrade plan for Clients by verifying the compatibility matrix. Escalate the issues to vendor team and coordinate with them to resolve critical issues.

**about you**:

- The Voice & Video Technical Analyst is responsible for ensuring the effective operation of the Voice & Video environment through understanding of Cisco VOIP Technology. He should have adequate knowledge of configurations and troubleshooting skills to support projects and performance issues.
- Discussion with client concerning requirement. Also engagements included direct interaction with program IT-Infrastructure team for transitions and critical changes.
- He / She should also possess good communication skills. In addition, they are responsible for the resolution and/or escalation of the production incidents.
- Should be able to understand LAN & WAN terminology and also should be able to correlate their impact on VOIP segment.
- Supporting VOIP Cluster components with hands on experience on configuration & administration of
- Cisco Call Manager, Cisco unified call Manager, Cisco Unity, Gateways. VoIP products. SRST.
- Cisco Unity Connection (Voice Mail)
- Cisco IP Enterprise Contact Centers (UCCX, UCCE) with ICM, PG.
- Cisco Voice Gateways & IVR (SIP, MGCP, H.323)
- SIP Trunking with CUCM & CUBE
- Problem Management & RCA.
- Rich experience on Voice Solution Network Designing with HLD/LLD.
- Configuration and supporting VOIP implementation at remote sites.
- Validation of VOIP implementation documents like site readiness, POA, UAT.
- Configuring & Troubleshooting Voice gateway & gatekeeper. Configuring & Troubleshooting Unity Connation & Contact center Environment
- Configuring & Troubleshooting Voice Protocol MGCP, H.323, SIP
- Configuration and supporting QoS & Packet analysis.
- Configuration and supporting Switching, VLAN, Ether channel, HSRP.
- Troubleshooting Call Manager, Voice Gateway, On Net Calling Issues
- Create awareness of VOIP technology in end user
- Support VOIP analysis and reporting to achieve savings.
- Good Communication skills and ability to coordinate with global stakeholders.
- Preparing network performance reports and suggesting recommendations accordingly.
- Managing and coordinate with Cisco TAC for escalation.
- Suggesting Upgrade plan for Clients by verifying the compatibility matrix. Escalate the issues to vendor team and coordinate with them to resolve critical issues.

**additional information**:

- The Voice & Video Technical Analyst is responsible for ensuring the effective operation of the Voice & Video environment through understanding of Cisco VOIP Technology. He should have adequate knowledge of configurations and troubleshooting skills to support projects and performance issues.
- Discussion with client concerning requirement. Also engagements included direct interaction with program IT-Infrastructure team for transitions and critical changes.
- He / Sh