Subject Matter Expert

4 days ago


Navi Mumbai, India Five Splash Infotech Pvt Ltd Full time

**Subject Matter Expert Responsibilities;**

Conducting daily briefing for sharing quality updates and daily target

Handling team and run data

Drive floor and pushing team member for achieving target

Taking escalation calls and senior calls

Conducting refresher for bottom operators and provide feedback

Taking fun activity in holidays

Prepare roster and manage shrinkage on daily basis

Attending All The Customers,Listening Customer Complaint

And Provide Proper Solution To The Customer

Work On Target, Always Monitoring And Achieving AHT and Quality

Provide Accurate Information To Customer About Product

Always Participated in Team Building Skills

Making roster and shared daily shrinkage

Conducting daily briefing for new updated and share targets

Drive the floor absence of Team Leader

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,228.48 - ₹19,702.42 per month

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Flexible shift

Ability to commute/relocate:

- Navi Mumbai, Navi Mumbai - 400705, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (required)

**Speak with the employer**

+91-XXXXXXXXXX



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