Customer Support

7 days ago

Noida Uttar Pradesh, India Devdort Full time

**Job Title**:
Outbound B2B Customer Support Executive - E-commerce & Marketplace Support

**Location**:
Noida

**Job Type**:
Full-Time | [On-site ]

About the Role

Are you energized by conversations, skilled at building trust over calls, and committed to keeping B2B customers happy? We are seeking a proactive Customer Support Executive for our Outbound Service Support team covering major e-commerce marketplaces such as Alibaba, Amazon, Flipkart, and others.
You will onboard and support sellers, manage B2B client relationships, generate leads, and ensure an excellent post-sales experience for international customers.

Key Responsibilities
- Make outbound calls to onboard, assist, and retain B2B sellers on platforms like Alibaba Gold Supplier (GGS) and other marketplaces.
- Provide end-to-end customer support and account management for exporters, importers, and online sellers.
- Guide clients through Alibaba seller portals, product listing best practices, and compliance requirements.
- Conduct cold calling and lead-generation campaigns for potential B2B partners.
- Use CRM systems (Zoho CRM, Salesforce, etc.) to track interactions, manage pipelines, and schedule follow-ups.
- Identify and execute opportunities for upselling and cross-selling value-added services.
- Coordinate with internal teams to ensure smooth onboarding and post-sales support.

Key Skills
- Strong verbal communication and persuasion abilities
- Proven experience with outbound or cold calling
- Hands-on proficiency with CRM tools (Zoho, Salesforce, etc.)
- Familiarity with ticketing systems (Freshdesk, Zendesk)
- Excellent follow-up and lead-nurturing habits
- Understanding of B2B sales cycles and e-commerce platforms
- Advantageous: experience with Alibaba GGS, Flipkart Seller Support, or Amazon Seller Central

Preferred Background
- 1-3 years in outbound customer support or B2B e-commerce support
- Work history in call centers, support teams, or marketplace operations
- Exposure to global clients or export-import environments is a plus

Visibility Keywords:
"Customer Support Executive" | "Outbound Customer Support" | "B2B Customer Support" | "Call Center Executive" | "Alibaba GGS" | "Gold Supplier" | "Marketplace Support" | "Online Seller Support" | "Lead Generation" |

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Monday to Friday

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- What is your Current CTC ?
- Are you comfortable with location of Sector 63, Noida ?
- Do you have Experience in Outbound Process ?
- What is your Expected CTC?

**Experience**:

- Outbound voice: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 7096724474

  • Customer Support Representative

    2 weeks ago

    Sector-128 Noida, Noida, Uttar Pradesh, India NEET SUPPORT Full time

    **About NEET Support** **Key Responsibilities** - **Issue Resolution**: Resolve customer queries, complaints, and concerns promptly and effectively. - **Follow-ups**: Maintain follow-ups with students and parents to ensure their issues are resolved and they are satisfied with the service. - **Database Management**: Update and maintain accurate records of...

  • Customer Support

    1 week ago

    Noida, Uttar Pradesh, India Nwaresoft Private Limited Full time

    Nwaresoft stands at the forefront of technology, offering a comprehensive suite of **IT Services, Consulting, IoT Solutions, and IT Outsourcing**. With over a decade of expertise, we specialize in **custom software development and pre-built solutions** tailored to diverse business needs. Our commitment to excellence is reflected in our meticulous development...

  • Customer Support

    6 days ago

    Noida, Uttar Pradesh, India Nwaresoft Private Limited Full time

    Nwaresoft stands at the forefront of technology, offering a comprehensive suite of **IT Services, Consulting, IoT Solutions, and IT Outsourcing**. With over a decade of expertise, we specialize in **custom software development and pre-built solutions** tailored to diverse business needs. Our commitment to excellence is reflected in our meticulous development...

  • Customer Support Role

    3 days ago

    Noida, Uttar Pradesh, India Insight Customer Call Solutions LTD Full time

    Location Noida Sector 2 Nearest Metro Station Sector 15 Salary 10 000 to - 25 000 In-hand with PF ESIC DeductionQualification 12th Pass Freshers are also welcome to apply Role and Responsibilities - Provide exceptional customer service and support through various communication channels phone email chat - Address and resolve customer inquiries...

  • Customer Support

    1 day ago

    Noida, Uttar Pradesh, India Super Scholar Full time

    **Key Responsibilities**: - Respond promptly and professionally to customer inquiries via phone. - Provide detailed information about hair transplant services, process, and pricing. - Assist customers with appointment scheduling and follow-up queries. - Ensure customer concerns are resolved efficiently and escalated when necessary. - Maintain accurate...

  • Customer Support

    6 days ago

    Noida, Uttar Pradesh, India Super Scholar Full time

    We are seeking a dedicated and empathetic Customer Support Specialist to join our team. In this role, you will provide exceptional post-hair transplant support to our clients, guiding them through the recovery process, addressing their concerns, and ensuring a positive experience. Your main responsibility will be to assist clients with aftercare...

  • Customer Support

    1 week ago

    Noida, Uttar Pradesh, India PinnacleU Full time

    **What You'll Do**: - Assist customers with orders, subscriptions, delivery updates, and product information. - Coordinate with internal teams to ensure timely resolutions. - Build strong relationships with our consumers by delivering warm, solution-driven support. - Maintain records of interactions and feedback to improve customer experience. **What We're...

  • Customer Support

    2 days ago

    Noida, Uttar Pradesh, India Super Scholar Full time

    **Key Responsibilities**: - Answer inquiries related to post-surgery care, recovery processes, and medication. - Offer guidance on follow-up appointments and patient resources. - Ensure patients feel supported and informed throughout their recovery journey. - Maintain accurate records of customer interactions. **Requirements**: - Prior experience in a...

  • Customer Support

    1 week ago

    Noida, Uttar Pradesh, India Super Scholar Full time

    **Responsibilities**: - Provide accurate information about hair transplant procedures, pricing, and recovery processes. - Schedule consultations and follow-up appointments. - Assist with pre - and post-treatment queries. - Resolve customer issues efficiently, ensuring a high level of customer satisfaction. - Maintain detailed records of customer...

  • Customer Support

    2 weeks ago

    Noida, Uttar Pradesh, India IENERGIZER IT SERVICE PRIVATE LIMITED Full time

    Job Opening: Customer Support Executive - International Voice Process (Banking) Location: Noida Shift: Rotational (24x7) Working Days: 5 days a week (2 rotational offs) Contact: 9266833608 **Job Role**: **Key Responsibilities**: Handle inbound and outbound calls for banking customers internationally Resolve queries related to banking products and...