Customer Support

2 days ago

Noida Uttar Pradesh, India Devdort Full time

**Job Title**: Outbound B2B Customer Support Executive - E-commerce & Marketplace Support **Location**: Noida **Job Type**: Full-Time | [On-site ] About the Role Are you energized by conversations, skilled at building trust over calls, and committed to keeping B2B customers happy? We are seeking a proactive Customer Support Executive for our Outbound Service Support team covering major e-commerce marketplaces such as Alibaba, Amazon, Flipkart, and others. You will onboard and support sellers, manage B2B client relationships, generate leads, and ensure an excellent post-sales experience for international customers. Key Responsibilities - Make outbound calls to onboard, assist, and retain B2B sellers on platforms like Alibaba Gold Supplier (GGS) and other marketplaces. - Provide end-to-end customer support and account management for exporters, importers, and online sellers. - Guide clients through Alibaba seller portals, product listing best practices, and compliance requirements. - Conduct cold calling and lead-generation campaigns for potential B2B partners. - Use CRM systems (Zoho CRM, Salesforce, etc.) to track interactions, manage pipelines, and schedule follow-ups. - Identify and execute opportunities for upselling and cross-selling value-added services. - Coordinate with internal teams to ensure smooth onboarding and post-sales support. Key Skills - Strong verbal communication and persuasion abilities - Proven experience with outbound or cold calling - Hands-on proficiency with CRM tools (Zoho, Salesforce, etc.) - Familiarity with ticketing systems (Freshdesk, Zendesk) - Excellent follow-up and lead-nurturing habits - Understanding of B2B sales cycles and e-commerce platforms - Advantageous: experience with Alibaba GGS, Flipkart Seller Support, or Amazon Seller Central Preferred Background - 1-3 years in outbound customer support or B2B e-commerce support - Work history in call centers, support teams, or marketplace operations - Exposure to global clients or export-import environments is a plus Visibility Keywords: "Customer Support Executive" | "Outbound Customer Support" | "B2B Customer Support" | "Call Center Executive" | "Alibaba GGS" | "Gold Supplier" | "Marketplace Support" | "Online Seller Support" | "Lead Generation" | **Job Types**: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift - Monday to Friday Supplemental Pay: - Performance bonus Ability to commute/relocate: - Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (preferred) Application Question(s): - What is your Current CTC ? - Are you comfortable with location of Sector 63, Noida ? - Do you have Experience in Outbound Process ? - What is your Expected CTC? **Experience**: - Outbound voice: 1 year (preferred) Work Location: In person **Speak with the employer** +91 7096724474

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