Helpdesk Executive

6 days ago


Pattom Thiruvananthapuram Kerala, India Albetech Software Solutions Full time

**Role Summary**:
Provide first and second level technical support to users.

**Key Responsibilities**:
**Log, track, and resolve incidents within SLA timelines.** Escalate unresolved issues to higher levels. **Maintain incident records and prepare reports.**

**Job Types**: Full-time, Part-time

Pay: ₹10,000.00 - ₹18,000.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- Help desk: 2 years (preferred)

**Language**:

- English (preferred)

License/Certification:

- ITIL Certification (preferred)

Work Location: In person


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