Helpdesk Executive

5 days ago

Pattom, India Albetech Software Solutions LLP Full time

Role Summary:

Provide first and second level technical support to users.

Key Responsibilities:

Log, track, and resolve incidents within SLA timelines. Escalate unresolved issues to higher levels. Maintain incident records and prepare reports.

Job Types: Full-time, Part-time

Pay: ₹10, ₹18,000.00 per month

Education:

  • Bachelor's (Preferred)

Experience:

  • Help desk: 2 years (Preferred)

Language:

  • English (Preferred)

License/Certification:

  • ITIL Certification (Preferred)

Work Location: In person

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    Pattom, Thiruvananthapuram, Kerala, India Albetech Software Solutions Full time

    **Role Summary**: Provide first and second level technical support to users. **Key Responsibilities**: **Log, track, and resolve incidents within SLA timelines.** Escalate unresolved issues to higher levels. **Maintain incident records and prepare reports.** **Job Types**: Full-time, Part-time Pay: ₹10,000.00 - ₹18,000.00 per month **Education**: -...