Operations Implementer

2 days ago

Thiruvananthapuram, Kerala, India beBeeImplementation Full time ₹ 1,50,000 - ₹ 28,00,000
Implementation Operations Manager

We are seeking an experienced Implementation Operations Manager to lead our team of professionals in managing complex software implementations across multiple locations and countries.

  • Lead a team of 20+ members in implementing software solutions, ensuring timely completion and customer satisfaction.
  • Oversight of the full lifecycle of implementation projects, including planning, resource allocation, execution, and post-implementation support.
  • Management of end-to-end image migration efforts from legacy imaging platforms to Aeka, ensuring accuracy and minimal downtime.
  • Development of processes for smoother onboarding, faster image conversions, better sensor monitoring, and increased adoption of the imaging platform.
  • Cross-functional coordination with Product, Engineering, and Customer Success teams to ensure operational alignment, product feature development, and client satisfaction.
Requirements
  • 8+ years of experience in operations management, with at least 3 years in leading software implementations.
  • Experience working in a high-growth, SaaS-based or healthcare technology environment.
  • Strong understanding of imaging technologies and workflows (X-ray, Intraoral, Pano, DICOM).
  • Experience in building scalable processes to improve operational efficiency and system adoption.
  • Excellent communication and leadership skills to manage large teams and client interactions.
Preferred Qualifications
  • Familiarity with healthcare compliance standards (e.g., HIPAA) is a plus.
  • Experience in Helpdesk/Incident Management tools like Zendesk, Freshdesk, Jira etc.
  • Prior experience working Night Shifts.
Location

Trivandrum

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