Implementation Operations Manager

1 week ago

Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

Responsibilities:

● Lead a 20+ member team managing implementations across the US, UK, and AUS

regions.

● Oversee the full lifecycle of Aeka implementation projects, including planning, resource

allocation, execution, and post "Go live" support

● Manage and monitor end-to-end image migration efforts from legacy imaging platforms to

Aeka, ensuring accuracy and minimal downtime.

● Build and refine processes for smoother onboarding, faster image conversions, better

sensor monitoring, and increased adoption of the imaging platform.

● Coordinate cross-functionally with Product, Engineering, and Customer Success to ensure

operational alignment, product feature development, and client satisfaction.

● Ensure comprehensive documentation of implementation processes, client configurations,

image migration procedures, and support guidelines.

● Provide regular reports on operational performance, project status, and team metrics to

Leadership.

● Monitor KPIs and reporting metrics to identify gaps, trends and opportunities for continuous

improvement.

● Mentor and coach team members, conduct performance evaluations and foster a culture of

ownership, collaboration and accountability.

Skills and Qualifications

● 8+ years of experience in operations management, with at least 3 years in leading software

implementations.

● Experience working in a high-growth, SaaS-based or healthcare technology environment.

● Experience managing large-scale software implementations spread across multiple

locations/countries.

● Strong understanding of imaging technologies and workflows (X-ray, Intraoral, Pano,

DICOM).

● Experience in building scalable processes to improve operational efficiency and system

adoption.

● Excellent communication and leadership skills to manage large teams and client

interactions.

● Familiarity with healthcare compliance standards (e.g., HIPAA) is a plus.

● Experience in Helpdesk / Incident Management tools like Zendesk, Freshdesk, Jira etc.

● Prior experience working Night Shifts.

Location

● Trivandrum

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