Implementation Manager

4 weeks ago

Trivandrum, India CareStack™ - Dental Practice Management Full time

Responsibilities: ● Lead a 20+ member team managing implementations across the US, UK, and AUS regions. ● Oversee the full lifecycle of Aeka implementation projects, including planning, resource allocation, execution, and post “Go live” support ● Manage and monitor end-to-end image migration efforts from legacy imaging platforms to Aeka, ensuring accuracy and minimal downtime. ● Build and refine processes for smoother onboarding, faster image conversions, better sensor monitoring, and increased adoption of the imaging platform. ● Coordinate cross-functionally with Product, Engineering, and Customer Success to ensure operational alignment, product feature development, and client satisfaction. ● Ensure comprehensive documentation of implementation processes, client configurations, image migration procedures, and support guidelines. ● Provide regular reports on operational performance, project status, and team metrics to Leadership. ● Monitor KPIs and reporting metrics to identify gaps, trends and opportunities for continuous improvement. ● Mentor and coach team members, conduct performance evaluations and foster a culture of ownership, collaboration and accountability. Skills and Qualifications ● 8+ years of experience in operations management, with at least 3 years in leading software implementations. ● Experience working in a high-growth, SaaS-based or healthcare technology environment. ● Experience managing large-scale software implementations spread across multiple locations/countries. ● Strong understanding of imaging technologies and workflows (X-ray, Intraoral, Pano, DICOM). ● Experience in building scalable processes to improve operational efficiency and system adoption. ● Excellent communication and leadership skills to manage large teams and client interactions. ● Familiarity with healthcare compliance standards (e.g., HIPAA) is a plus. ● Experience in Helpdesk / Incident Management tools like Zendesk, Freshdesk, Jira etc. ● Prior experience working Night Shifts. Location ● Trivandrum

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