Customer Support Executive

2 weeks ago

KPHB Colony Hyderabad Telangana, India Next Gen Property Adviser Full time

Job Title: Customer Support Executive - Telle Caller

Location: Hyderabad

Experience: 0 to 3 years

Company Name: NextGen Property Adviser Pvt. Ltd

Position Type: Full Time

About Us:
**NextGen Property Adviser Pvt. Ltd (propertyadviser.in) - Buyers focused Real Estate Software Company.**

Below are our Key USPs.:

- PropertyAdviser.in is the only Local Directory portal (1800+ projects live on the website) serving the Hyderabad Real Estate Community for 8 Years.
- We are the Only Hyderabad-based Prop-Tech company creating Innovative marketing and sales services since 2017.
- We believe in Real estate education and knowledge is key to eligibility to take part in buying or selling.
- We are making a platform to solve the problem of Real estate facts checking by offering authentication based free and paid information subscriptions.

**Job Description**:
Role and Responsibilities:

- Managing outbound and inbound calls in timely manner.
- Provide accurate information about products and services.
- Identify and assess customer needs to achieve satisfaction.
- seize opportunity to upsell the product.
- Build sustainable relationships and trust with customer account through open & interactive communication.
- Provide appropriate solution and substitute within the specified timeframe and follow up to ensure resolution.
- Maintain Client Interaction logs in CRM.
- Stay updated on industry and best practices.
- Contribute to a positive and supportive team environment.

You will be a perfect fit, if you have:

- Bachelor’s degree in any discipline.
- Strong communication skills and customer centric approach.
- Ability to learn quickly and adapt to changing situation.
- Basic computer skills and familiar with Ms Office
- Problem Solving Attitude and willingness to take on new challenges.
- Willingness to work in flexible hours.

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Morning shift
- Weekend availability

Ability to commute/relocate:

- KPHB Colony, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Are you willing to work on Weekend's, the week-off will be Tuesday Or Wednesday ? Are you fine working with the schedule?

**Language**:

- English (preferred)
- Telugu (preferred)

Work Location: In person

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