Customer Service Executive

3 days ago

Thane, India MERCELYS ICE CREAM Full time

**JD for Customer Service Executive**

We are in search of a confident and diligent Customer Service Executive who can transform our customer interactions into positive experiences. This role involves handling various aspects of customer relations, resolving customer complaints, and maintaining a high level of customer satisfaction. If you are an excellent communicator who can encapsulate patience, empathy, and problem-solving skills in a dynamic work environment, this might be the right fit for you.

**Responsibilities and Duties**

Manage customers’ requests, feedback, and complaints with tact and politeness.

Ensure prompt resolutions for customers' concerns while maintaining high customer satisfaction levels.

Coordinate with different departments to ease the customer's journey and avoid any bottlenecks in the process.

Analyze customer interactions to discover areas of improvement and strategies for better customer satisfaction.

Develop customer relationship management strategies aimed at retaining customers and attracting new ones.

**Qualifications and Skills**
**Bachelor's Degree in Hotel Management or related field**
- Outstanding interpersonal and communication skills, both written and verbal
- Problem-solving and decision-making skills
- Able to manage time effectively and handle pressure in a fast-paced environment

**Minimum of 1- 2 years experience in customer service or relevant role.**
- **CTC-10-15K**:

- **Male/Females are preferred.**:

- **Excellent communication skills in English are required.**

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- English, Hindi, Marathi (preferred)

Work Location: In person

  • Customer Service Associate

    2 weeks ago

    Thane, India Inspiroz IT service pvt.ltd Full time

    **Position Overview**:We are seeking a dedicated Customer Service Representative with strong communication skills and a customer-first mindset. In this role, you will handle customer inquiries, provide assistance, and ensure a positive customer experience. Proficiency in basic Excel, excellent written and spoken English, and accurate typing skills are...

  • Customer Service Executive

    1 week ago

    Thane, India Hyrmus Full time

    **Job Description: Customer Service Executive** **Role**: Customer Service Executive (BPO) **Processes**: - TATA SME (B2B Sales) - JFL (Domino’s) - Unity Outbound - Gynoveda - Golden - ICICI Prudential/SBI Renewals (Reminder Calls) - Tata Digital (Sales Process) **Location**: TTC Industrial Area, MIDC Industrial Area, Turbhe, Navi Mumbai, Maharashtra...

  • Customer Service Executive

    1 week ago

    Thane, India Dyneton Full time

    **Job Title**: Customer Service Executive **Location**: Thane, Maharashtra **About Us**: We are a dynamic organization committed to delivering exceptional customer experiences. Join our team and be part of a supportive work environment where your skills are valued, and your growth is encouraged. **Key Responsibilities**: - Resolve customer complaints and...

  • Customer Service Executive

    3 days ago

    Thane, India Dyneton Full time

    **Role**: Customer Service Executive **Key Responsibilities**: - Maintain accurate records of customer interactions in the CRM system. - Resolve client issues efficiently and escalate when necessary. - Work closely with sales and operations teams to ensure smooth customer experience. - Follow up with clients to ensure their satisfaction and...

  • Customer Service Executive

    3 days ago

    Thane, India The October Company Full time

    **Role: Customer Service Executive** **Tamil / Telugu / Kannad / Malayalam + Hindi + English** **Exp - 6 Months +** Industry Type - BPO. Employment Type-Full Time, Permanent. Education Qualification - **Intermediate or Any Graduation.** - **Work Location: empaire tower, cloud city, reliable teach park,Thane Belapur road,Airoli, navi mumbai** **(Work...

  • Customer Service Executive

    1 week ago

    Thane, India vision Full time

    Designation - Customer service Executive Qualification - 12th fresher Location - Thane Mumbai **Salary**: ₹8,919.45 - ₹27,930.12 per month **Benefits**: - Health insurance Schedule: - Day shift Supplemental pay types: - Commission pay - Performance bonus - Shift allowance - Yearly bonus Ability to commute/relocate: - Thane, Maharashtra:...

  • Customer Service Executive

    2 weeks ago

    Thane, India Netstar Infotech Full time

    **Customer service executive** Location : Thane Age limit 19 to 37 Tellecalling job HSC freshers can apply **Salary upto 15000inhand** Work from office Full time Contact : 9082413364 **Job Types**: Full-time, Permanent, Fresher Pay: Up to ₹15,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift Supplemental pay...

  • Customer Service Executive

    2 weeks ago

    Thane, India Netstar Infotech Full time

    PROCESS- CUSTOMER SERVICE EXECUTIVE SHIFT- Day shift/day rotational shift Qualification - min 12th/graduate Salary - 13k to 19k Location - Thane, airoli 6 days working / 1 rotational off HSC/ graduate freshers can apply **Job Types**: Full-time, Permanent **Salary**: ₹13,000.00 - ₹19,000.00 per month **Benefits**: - Provident Fund Schedule: -...

  • Customer Service Executive

    1 week ago

    Thane, India Netstar infotech Full time

    Process: Customer service executive Location - THANE Sales process(Calling) DAYSHIFT HSC and Above Freshers / Experienced **Salary**: 15,500/- inhand UPTO 21000 Need average to good communication skills Sunday off/ one rotational off **Job Types**: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹21,000.00 per month **Benefits**: - Health...

  • Customer Service Executive

    7 days ago

    Thane, India Xpertalk Infotech Full time

    We are urgently looking for Customer Support Executives for our company. **Responsibility**: - Do outbound calling on everyday basis. - Speak to them and give a description about our services. - Fulfill the target **Primary areas of focus**: - Good English communication - Prior experience as CSE **Salary: 18000 - 30000/- Month** **Location: Thane,...