CRM Executive

2 weeks ago


Charni Road Mumbai Maharashtra, India Pink Sky HR Services Full time

2 - Create & manage exchange queries within the set timeline. Work on reducing returns by converting them into exchanges for alternate size or product.

3 - Handle payments and refunds.

4 - answering consumer phone inquiries and directing them to the appropriate department for further effective query resolution

5 - Call and interact with abandoned cart customers to convert them into orders on our website.

6 - Post-service sales call - Call the customer after the order has been delivered. Find out how people felt about the product. Encourage customers to leave reviews on our website and Google.

7 - Co-ordinate with cross departments whenever required.

9 - Keep a track of dispatched orders and make sure the orders are delivered within the timeline.

10 - Good team player and quick learner.

11 - MIS & Reporting

Pay: ₹15,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person


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