Agm - Retention & Collection

Job Req ID: 45989
- Location: Patna, IN
- Function: Other
- About:

- Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL is an equal opportunity employer committed to diversifying its workforce.

**Role**

Onboarding lead

**Job Level/ Designation**

M2

**Function / Department**

Customer Service

**Location**

Patna - 1

**Job Purpose**

The position is responsible for balancing between risk and revenue. The role involves monitoring performance of credit processes at circles and directing the circle credit teams. To ensure best in class on boarding process for better customer experience and to ensure assignment of appropriate risk category so as to assign appropriate credit limit and to manage risk, the position needs to review of MIS and observation of patterns and trends and being customer centric in all processes. It is also responsible for review of credit monitoring activities of centralized operations. The position is also responsible to lead and manage payment facilitation and billing operations for post-paid business. It needs to contribute to enhance predue date collection, GOGREEN penetration, Direct Debit penetration. The position needs to continuously work on process improvement and thereby increase NPS

**Key Result Areas/Accountabilities**
- To assist Head C & C in identifying the measures to increase collections, green bill and direct debit penetration and reduction in bad debts and cost
- To actively participate in VOC, ORM and other circle cross functional forums and ensure resolution of issues by working together with other teams
- To conduct regular visits to customers, defaulters, verification agencies, collection agencies, dialer agency, centralized operations, stores, dealers, printers, courier agencies for getting direct voc from internal / external customers
- To be part of the discussion held while finalizing any policy / schemes for effect of it from credit monitoring or fraud perspective
- To assist Marketing in segmenting subscribers
- To ensure compliance to DOT / PCI,DSS norms
- To ensure availability of adequate payment option for post-paid subscribers
- Bill delivery to entire base and ensuring all payments to get posted within TAT
- To ensure dispatch of refund cheques on TAT

To increase credit bureau penetration

**Core Competencies, Knowledge, Experience**
- Core Competencies:

Analytical and critical thinking
- Data mining and analytics
- Knowledge
All CS Business processes (SOP)
- All business System (CRM, Billing system etc)
- CnC business processes (SOP)
- SQL / RDBMS will be preferred
- Experience
5-7+ years of total work experience.
- Technical / Professional Qualification
Bachelor’s degree
- Sound Knowledge of MS Office

**Must have technical / professional qualifications**
- Minimum 5-7 years’ experience.
- Telecom experience of at least 3 years is desirable
- Good analytical skills
- Good Managerial skills

**Who can Apply**

Corporate & Circle colleagues **having handled Circle Credit/Onboarding profile**will be preferred.

**Vodafone Idea Limited** (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership