
Insurance Retention Specialist
18 hours ago
- Main Responsibilities
The primary focus is on ensuring the retention of customers through proactive measures. This includes:
I. Renewal collection and persistency targets are achieved by means of customer calling or physical visits to their residences, following a prior appointment.
II. Maintenance and sharing of daily customers trackers, along with conversion thereof, including a review with Manager-Collections for effective monitoring.
III. Customers are convinced to continue their insurance policies by obtaining renewal premium and policy continuation, providing retention tools such as mode change/Partial withdrawal/PUA surrender/Loan etc.
IV. Timely depositing of cheques at the nearest MLI branch/bank branch within 24 hours of collection.
V. Customer escalations are effectively handled, with 100% resolution of queries and concerns, including tracking of service requests raised and provision of clarity to required customers on special revival schemes, changes in terms, short premium buckets to resolve financial constraints and retain customers.
VI. Critical documents like Health Declaration Forms/tele underwriting/home visits medical/ECS Mandates/complaint letters on silent grief are ensured to be followed up on, with new contact details obtained and updates provided through branch operations.
This role requires a dedicated professional with strong interpersonal skills to engage with customers and provide solutions to their needs.
Key Skills Required:
* Excellent communication and negotiation skills
* Strong problem-solving abilities
* Ability to work in a fast-paced environment
* Proficiency in MS Office applications
* Analytical and numerical skills
Benefits:
* Competitive salary package
* Opportunities for career growth and development
* Collaborative and dynamic work environment
Others:
* Work-life balance
* Flexible working hours
* Recognition and rewards for outstanding performance
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