Customer Service Executive

13 hours ago

Althan Surat Gujarat, India The Fox Traveller Full time

**Position**: Telecaller
**Location**: UG- 12/13 BLU ARC NEAR ALTHAN GARDEN ABOVE STUTI KHAKHRA ALTHAN ROAD SURAT
**Department**: Customer Service / Sales
**Reports to**: Manager

**About The Fox Traveller**:
At The Fox Traveller, we are passionate about creating unforgettable travel experiences. As part of our growing team, you will play a crucial role in ensuring that our clients are continuously engaged, supported, and satisfied with their travel inquiries and services. We are looking for a dedicated and motivated Telecaller to join our team and help us keep our clients informed and their queries up to date.

**Responsibilities**:

- **Client Follow-Up**: Reach out to existing and potential clients to follow up on ongoing travel queries and ensure all their concerns and questions are addressed in a timely and professional manner.
- **Query Management**: Keep track of customer inquiries, providing clear and accurate information while maintaining a high level of customer service.
- **CRM Updates**: Enter and update client details and interactions in the CRM system. Ensure all customer information is accurately recorded, and queries are tracked through to resolution.
- **Product Knowledge**: Maintain a strong understanding of our services, packages, and promotions to answer client questions effectively and provide tailored recommendations.
- **Customer Satisfaction**: Build and maintain strong relationships with clients by providing exceptional support and ensuring their queries are resolved efficiently.
- **Reporting**: Report to the management team with feedback from clients, including any concerns or suggestions for improving our services.

**Skills & Qualifications**:

- Excellent communication skills (both verbal and written)
- Strong customer service orientation
- Ability to multitask and manage time effectively
- Familiarity with CRM systems (experience with CRM software is a plus)
- Self-motivated, with a positive attitude and willingness to learn
- Previous telecalling or customer service experience is preferred
- Knowledge of the travel industry is an advantage but not required

**What We Offer**:

- A dynamic and supportive work environment
- Opportunities for growth and career development
- Training and development programs

**How to Apply**:
Join The Fox Traveller and be a part of a team that is dedicated to providing exceptional travel experiences and customer service

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹8,000.00 - ₹15,000.00 per month

**Benefits**:

- Commuter assistance
- Paid sick time

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Yearly bonus

Work Location: In person

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