Customer Service Executive

2 days ago

Udhana Surat Gujarat, India TRT Technologies LLP Full time

THE POSITION

Position Title: Customer Service Executive - Air Conditions
Based at: Surat
Reports to: Manager
Members Reporting: Technician

Role

Work directly with customers to Provide assistance, resolve complaints, answer questions, and process orders. Coordinate with in house sales team for customers calls/queries.

**Responsibilities**:

- Answering phones
- Handling customer concerns and complaints in a timely manner.
- Fixing appointments/Calls based on the availability of customers and clients.
- Interacting with customers to ensure they have a desirable and shareable experience.
- Lead a team of Technicians and educate them on how to tackle customer queries.
- Transfer the customer's query to an alternate senior person in case do not have an immediate solution for a specific query but never leave client/customer waiting.
- Informing customers of upcoming promotions or deals, AMC
- No matter how upset or angry a customer is, customer care executives remain professional and show respect to clients for continue giving your company their business.
- Take an initiative to upgrade in customer service protocols (Feedback form

Surveys, service-centric polls) which can impact sales in a positive way.
- Tracking of daily attended calls/queries/Payments in excel and submit to

The Person
- Depth knowledge of our product and service. (Air Conditions) good product knowledge enables help to give better answer customer questions.
- Aware yourself with company’s pricing and discount policies, seasonal offers and upcoming products.
- Have patience, emotional intelligence, active listening skills, multi tasking, problem solving skills and networking skills.

Education and Industry Exposure
- Bachelor Degree or Higher Secondary School Certificate (HSC)
- Communication: Must speak Hindi or English and the local language spoken at their location.

Schedule:

- Day shift

Application Question(s):

- How you will answer any call or attend any call ?

What you will do if customer is arguing on a call ?
What you will do convey any customer for AMC ?

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (required)

Work Location: In person

Expected Start Date: 26/08/2024

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