Associate, Client Support

**ASSOCIATE, CLIENT SUPPORT**:

- Noida, India
- Operations Group
- 317689

**Job Description**:
**About The Role**:
**Grade Level (for internal use)**:
07
** The Team**:As our Client Support team expands, you will play a pivotal role in sustaining our momentum. Join a team of innovators dedicated to problem-solving and delivering unparalleled customer experiences in a dynamic environment. Together, we serve our diverse global clientele with excellence. Our management is committed to fostering a workplace that nurtures the growth and potential of our colleagues.

**The Impact**:As a leading force in transaction reporting worldwide, Cappitech has been delivering regulatory technology solutions for over twenty years. Our cloud-based, cross-regulation Software as a Service (SaaS) platform empowers banks, brokers, hedge funds, asset managers, insurance companies, and corporates to meet global regulatory standards seamlessly. With a diverse workforce representing our global clientele, we embody S&P Global values of inclusivity, collaboration, and integrity.

**What’s in it for you**:

- ** Global Nature of the Role**: Collaborate with diverse teams across multiple regions to resolve client queries, gaining global insights and understanding of derivative markets, regulations, and practices.
- ** Impactful Contribution**: Play a key role in providing excellent customer experience that directly influence business outcomes and shape the future direction of the product.
- ** Exposure to Industry Experts**: Work closely with industry experts, decision-makers, and thought leaders, offering a unique opportunity to build valuable product.

**Roles and Responsibilities**:

- Addressing customer inquiries and requests promptly and efficiently, ensuring resolution within specified timelines.
- Assisting clients in comprehending the functionality of the solution and resolving reporting challenges.
- Timely escalation of issues and ensuring proper follow-up until resolution.
- Supporting validation or User Acceptance Testing (UAT) for issue resolution.
- Contributing to client-specific projects as required.
- Conducting Root Cause Analysis to identify the source of data inconsistencies.
- Troubleshooting client inquiries and issues by reviewing data in various formats such as Excel files, JSON, XML, FPML messages, and comparing them against mapping sheets, technical specifications, and business requirements to resolve issues or identify system bugs.

**What We’re Looking For**:

- Possession of a bachelor’s or master’s degree in business administration, technology, or a related field.
- Completion of any financial certifications such as FRM or CFA would be a plus.
- Proficiency in Excel and SQL is desired.
- Demonstrated experience of up to 2 years in financial markets or fintech.
- Understanding of the trade lifecycle across major financial asset classes including securities finance, exchange-traded, and OTC derivatives.
- Familiarity with financial markets and Regulatory Reporting Regimes (SFTR/MiFID/EMIR/ASIC/MAS/JFSA/CFTC) would be a plus.
- Ability to comprehend technical concepts.
- Competence in querying and extracting data from databases.
- Knowledge of other vendor systems like ANNA, Reuters etc. is advantageous.

**About S&P Global Market Intelligence**

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

**What’s In It For**You?**

**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

**Our Values**:
**Integrity, Discovery, Partnership**

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.

**Benefits**:**

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