Client Support Associate

2 days ago

Noida, India Optimiser Full time

**Job Role**: Client Support Associate

**Career Level**: Associate (level 2)

**Who are we?**

**What you will be doing**

Optimiser is looking for at Client Support Associate who addresses customer queries and concerns regarding the company's products. You will be responsible to answer incoming calls from customers and troubleshoot technical problems. You will serve as an expert in the products that the company develops and be able to find solutions to problems with products and help customers work through technical difficulties.

**Key responsibilities**:

- Answer incoming product inquiry calls
- Ask customers targeted questions to quickly understand the root cause of the problem
- Identify solutions and resolve cases, escalate issues to correct teams.
- Timely escalate unresolved issues to appropriate internal teams (e.g. senior support team members, software developers)
- Maintain quality standards and follow company procedures to give effective closure to client cases.
- Follow up with clients to ensure their product is fully functional after troubleshooting
- Ensure to take timely feedback from customers and share it with senior members of the team for further action.
- Maintain good relationships with clients
- Ensure all issues are properly logged by updating the internal CRM tool.
- Ensure other client-facing teams, both IT and non-IT are fully informed of incidents and events
- Conduct webinars with clients and create case studies to share updates/knowledge on products
- Execute various ad-hoc projects and client requests as and when required.

**Who we think will be a great fit**

As a successful Client Support Associate you will demonstrate:

- Proficiency in English communication skills - both verbal and written
- Ability to prioritise work in response to changing business/client requirements.
- Creative and analytical approach to problem-solving
- Proactive approach to tasks and responsibilities
- Meticulous in following the company’s operating protocols
- Excellent Team player
- Strong ethics toward work
- Preferred: exposure to working in a client-facing role
- Approx. 1.5-2.5 years of relevant experience

**What do we offer in return?**
- Culture that emphasises personal and professional growth
- Work-life integration is deeply important to us
- Competitive compensation
- Ongoing recognition & rewards

**Salary**: Best as per industry standards

**Job Types**: Full-time, Regular / Permanent

**Salary**: From ₹28,000.00 per month

**Benefits**:

- Leave encashment
- Paid sick time
- Provident Fund
- Work from home

Schedule:

- Monday to Friday
- UK shift

**Experience**:

- total work: 1 year (preferred)

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