Client Support Associate

4 days ago

Visakhapatnam Andhra Pradesh, India Venture Informatrix Full time

**Job Title**: Client Support Associate

**Location**: Visakhapatnam only - NO WORK FROM HOME

**Employment Type**: Full-Time

**About Us**:
Venture Informatrix is a leader in [brief about your company, e.g., insurance back-office solutions, BPO, or IT-enabled services, helping clients streamline operations and enhance customer experience. We are looking for an enthusiastic Client Support Associate with strong English-speaking skills to join our team and help us connect with clients, share our services, and support our business growth.

**Role Overview**:
The Client Support Associate will be responsible for making outbound calls to prospective and existing clients, introducing our services, and building interest in our offerings. This role requires excellent spoken English, strong interpersonal skills, and a professional, client-focused approach.

**Key Responsibilities**:

- Make outbound calls to potential and existing clients to introduce and explain our services.
- Clearly communicate value propositions and service benefits in fluent, confident English.
- Handle inbound inquiries and provide relevant information to clients.
- Maintain accurate call logs, customer details, and follow-up schedules in CRM.
- Schedule appointments or connect leads to the sales team when required.
- Achieve daily/weekly/monthly calling and lead generation targets.
- Follow up on leads and nurture them until conversion.
- Maintain a positive, helpful, and professional tone in all communications.

**Requirements**:

- Strong command over spoken and written English (neutral or clear accent).
- Minimum 1 year of experience in customer service, or a similar role.
- Confident phone presence and ability to engage clients in conversation.
- Excellent listening, persuasion, and interpersonal skills.
- Ability to work independently and meet deadlines.

**Preferred Skills**:

- Experience in BPO, customer support, or sales environments.
- Familiarity with international calling or client handling.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹28,000.00 per month

**Benefits**:

- Leave encashment
- Provident Fund

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