Guest Relations Executive
6 days ago
**Job Summary**:
The Guest Relations Executive (GRE) is responsible for ensuring a warm and welcoming experience for guests. This role involves handling guest inquiries, managing reservations, and addressing any concerns to enhance overall customer satisfaction.
**Key Responsibilities**:
**Guest Interaction & Service**:
- Greet guests warmly upon arrival and assist with seating arrangements.
- Handle reservations and manage table allocations efficiently.
- Address guest inquiries, special requests, and complaints in a professional manner.
- Ensure a high level of guest satisfaction by providing personalized service.
**Coordination & Communication**:
- Keep track of guests and special occasions to enhance their experience.
- Collect guest feedback and report concerns to the management for improvement.
**Administrative Tasks**:
- Maintain guest records, reservation logs, and feedback reports.
- Assist in promotional activities and loyalty programs.
- Ensure the reception area is presentable and always organized.
**Skills & Qualifications**:
- **Education**: Bachelor's degree or diploma in Hospitality Management is preferred.
- Excellent communication and interpersonal skills.
**Job Types**: Full-time, Permanent
Pay: ₹18,000.00 - ₹28,000.00 per month
**Benefits**:
- Food provided
- Paid time off
- Provident Fund
Work Location: In person
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