Excecutive Contact Center

4 days ago

Thane, India Bayleaf HR Solutions Private Limited Full time

**Position Responsibilities**
- Provide excellent customer support on Inbound calls related to General Insurance or Service related Outbound calls (No Sales target)
- Utilize available knowledge resources and systems to educate the callers and resolve their concerns.
- Accurately document the interactions and ensuring fulfilment of any follow-up commitments.
- Ensure adherence to defined processes and required verbatim
- Undergo periodic trainings and certifications
- Work in rotational shifts & days (9 hours shift, 7 week offs in a month).
- Late/Night shifts for men only.
- For Ladies earliest shift-start time would be 7:00 AM and latest end-time 9:00 PM.

**Qualifications and Experience**

Graduates/undergraduates preferably with Contact Center background/ Insurance/ Banking background.

**Freshers are also welcome**

**Competencies Required**

Language & Communication Skills:

- Good Command of English and Hindi.
- Capable to document customer conversation in system
- Knowledge of South Indian Languages would be added advantage.

Technical Skills:

- Basic computer & internet literacy and able to learn Insurance & CRM systems.
- MS Office proficiency will be an added advantage

Personality and Attitudes
- Positive, Service-Oriented attitude
- Team player with readiness to go the extra-mile
- Ability to work under pressure and handle irate customers
- Quality Consciousness
- Willingness to learn & upgrade ones skills regularly

**Job Types**: Full-time, Fresher

**Salary**: ₹180,000.00 - ₹290,000.00 per year

Schedule:

- Day shift
- Night shift
- Rotational shift

**Speak with the employer**
+91 7977322876

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