Executive - Contact Center

1 week ago


Thane, India Bayleaf hr solutions Full time

Urgent Opening for **Executive - Contact Center**

**Location-Thane.**

**Roles & Responsibility**
- Provide excellent customer support on Inbound calls related to General Insurance or Service related Outbound calls (No Sales target)
- Utilize available knowledge resources and systems to educate the callers and resolve their concerns.
- Accurately document the interactions and ensuring fulfilment of any follow-up commitments.
- Ensure adherence to defined processes and required verbatim
- Undergo periodic trainings and certifications
- Work in rotational shifts & days (9 hours shift, 7 week offs in a month).
- Late/Night shifts for men only.

For Ladies earliest shift-start time would be 7:00 AM and latest end-time 9:00 PM.

**Qualifications and Experience - **Graduates/undergraduates preferably with Contact Center background/ Insurance/ Banking background.

**Fresher are also welcome**

**Salary**: ₹180,000.00 - ₹290,000.00 per year

Ability to commute/relocate:

- Thane, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work (preferred)

**Speak with the employer**
+91 9137232544


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