Executive - Contact Center
1 week ago
Urgent Opening for **Executive - Contact Center**
**Location-Thane.**
**Roles & Responsibility**
- Provide excellent customer support on Inbound calls related to General Insurance or Service related Outbound calls (No Sales target)
- Utilize available knowledge resources and systems to educate the callers and resolve their concerns.
- Accurately document the interactions and ensuring fulfilment of any follow-up commitments.
- Ensure adherence to defined processes and required verbatim
- Undergo periodic trainings and certifications
- Work in rotational shifts & days (9 hours shift, 7 week offs in a month).
- Late/Night shifts for men only.
For Ladies earliest shift-start time would be 7:00 AM and latest end-time 9:00 PM.
**Qualifications and Experience - **Graduates/undergraduates preferably with Contact Center background/ Insurance/ Banking background.
**Fresher are also welcome**
**Salary**: ₹180,000.00 - ₹290,000.00 per year
Ability to commute/relocate:
- Thane, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work (preferred)
**Speak with the employer**
+91 9137232544
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