Guest Relation Executive

20 hours ago

Solim, India Thalassa Greek Taverna Full time

**Job Title**: Guest Relations Executive
**Location**: Thalassa,Siolim, Goa
**Industry**: Hospitality / Nightlife / Entertainment
**Employment Type**: Full-Time (Evening & Night Shifts)
**Reporting To**: Front Desk Manager

**Position Summary**:
**Key Responsibilities**:

- Greet and welcome guests with a positive attitude and professional demeanor
- Handle guest check-ins, seating, and reservations, ensuring smooth guest flow
- Manage VIP guests, influencers, and regular patrons with personalized service
- Coordinate with security, bar, and service teams for seamless guest experiences
- Maintain the club’s ambience and guest environment as per brand standards
- Proactively handle guest feedback, queries, and complaints to ensure resolution
- Assist with crowd management and uphold guest policies and safety standards
- Maintain accurate records of guest feedback, preferences, and bookings
- Promote club events, theme nights, and offers through in-person interaction
- Ensure that all guests feel valued and receive prompt, efficient service

**Requirements**:

- Minimum 1-2 years of experience in Guest Relations or Hostess role (Nightlife or Hospitality preferred)
- Excellent communication skills in English; knowledge of Hindi and regional languages is a plus
- Presentable appearance and strong interpersonal skills
- Ability to work late evenings, weekends, and holidays as per operational requirements
- Prior experience dealing with VIPs, celebrities, or high-profile guests is an advantage
- Strong conflict resolution and problem-solving abilities
- Familiarity with reservation software or POS systems is a bonus

**Work Environment**:

- Fast-paced, high-energy nightclub setting
- Night shifts typically from 5 PM to 3 AM
- Team-oriented culture with emphasis on guest satisfaction and nightlife standards

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Work Location: In person

**Speak with the employer**
+91 7447441772

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