Reservation Executive

**JOB DESCRIPTION**

Koala by Jaglax Homes is a premier hospitality company specialising in luxury villa accommodations in North Goa. We are on the lookout for a Reservations Executive for managing reservations inquiries and bookings for our exclusive villas. You will play a pivotal role in driving sales, meeting targets, and ensuring guest satisfaction through effective communication and negotiation skills.

**ROLE**
- Provide detailed information about our villa offerings, amenities, and services to prospective guests.
- Utilise strong persuasive skills to convert inquiries into confirmed bookings.
- Negotiate terms, rates, and special packages to maximize revenue while meeting guests' needs.
- Maintain accurate records of reservations, payments, and guest preferences in our reservation system.
- Coordinate with the operations team for smooth check-in and pre-arrival commitments and arrangements.
- Monitor market trends, competitor pricing, and guest feedback to optimize sales strategies.
- Meet and exceed monthly and quarterly sales targets.
- Assist in developing promotional campaigns and marketing initiatives to attract more bookings.
- Provide exceptional customer service throughout the booking process and during guests' stays.

**REQUIREMENTS & SKiLLS**
- Graduate with minimum 3 years of experience in reservation management, including at least 1 year specifically in villa operations.
- Proven track record of meeting or exceeding sales targets in a hospitality or travel-related industry.
- Excellent verbal and written communication skills in English.
- Strong negotiation and persuasive skills with the ability to influence guest decisions.
- Familiarity with channel management software and online booking platforms.
- Detail-oriented with the ability to multitask and prioritize tasks effectively.
- Ability to work in a fast-paced environment and remain calm under pressure.
- A passion for hospitality and delivering exceptional guest experiences.
- Bachelor's degree or equivalent qualification preferred.
- Flexible schedule with the ability to work weekends and holidays as needed.

**SALARY**

₹25000-₹30000 per month

**Job Types**: Full-time, Permanent

**Salary**: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- Please mention your present CTC
- Please mention your expected CTC
- Please mention your notice peiod

**Experience**:

- villa reservations: 1 year (required)

Work Location: In person

**Speak with the employer**
+91 9321558752