Product Support

2 days ago

Noida, India Great Developers Info Tech Pvt Ltd Full time

Are you?
- Obsessed with going out of your way to delight customers?
- Someone who can balance efficiency & speed, while building out sustainable processes?
- A problem solver?
- A dynamic communicator?

Perfect. Read on

**About Company**:
We are a dedicated team with significant IT experience who believe in toning down the complexity of business processes to improve performance and accelerate business productivity.

We are leaders in building SaaS enterprise solutions for corporates and work with enterprises in India, the USA, UK, Singapore, Australia, Dubai, Qatar. We are currently operating from India and USA.

We are happy to announce that we are growing and looking to hire some immense talent across various roles to increase our team base, and to cater to our growing requirements. It's a fantastic opportunity for you, your friends, colleagues, and students.

**Happy Interviewing**

**This is a Work from Office job.**

**Job Responsibilities/ KRAs**
- Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled
- Providing first level support on our services via remote desktop calls if required
- Route/Assign tickets to the appropriate support group, if necessary.
- Identifying and escalating high-severity, priority issues
- Updating Pending Tickets with timely, precise, accurate updates
- Following-up with end users, if necessary, for closure of pending tickets
- Conducting product webinars for our clients.
- Documenting support process and resources
- Other duties as required.

**Interview Process**:

- Online Assessment - Aptitude
- Online Assessment - English Proficiency
- Video/ In Person Interview - Comprehension/ written skills evaluation
- Video/ In Person Interview - Domain knowledge + HR Discussions

**Skills**:

- English
- Excels

**Minimum Education (Any/ All)**
- BA English Honours
- BSc Computer Science
- B. Tech Computer Science

**Minimum Requirements**:

- Excellent communication skills in English/ Hindi, with a neutral accent.
- Excellent customer service skills
- Should be customer-service oriented.
- Ability to remain calm and courteous in periods of stress, and while facing an irate customer and managing back-to-back calls

**Good to have**:

- Any Indian regional language
- Urdu/ Arabic

**Competencies**:

- Positive attitude - confident/ self-motivated
- Excellent Analytics
- Team Player
- Proactive & Responsible

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