Product Support Engineer

4 weeks ago

Noida, Uttar Pradesh, India WatchGuard Technologies Full time

Job Title: Product Support Engineer (Night Shift)

Job Location: Noida, India

Shift Timing: 9PM-6AM IST

Position Overview:

Product Support Engineer will provide in-depth support to WatchGuard's customers and Partners. The PSE will work on complex problem solving around Networking and WatchGuard services for WatchGuard authorized resellers, distributors, external end users, and internal employees. Customers within each of these groups may have dramatically different levels of technical expertise. The PSE must be able to adjust their level of technical communication to that which is most effective for that customer. The PSE must also be capable of effectively and professionally communicating with customers via telephone, email, and web. The PSE will work in a high pace of work, transitioning from one interaction (web case or a live call) immediately into the next interaction.

A Day in the Life:

Each day will start with reviewing emails and Microsoft Teams messages for important news and/or events. Then logging into the CRM system to start reviewing cases within your personal queue to identify critical problems that need an immediate reply. The day then continues changing your availability status to take on the next case or call-in priority. You'll create cases for new incidents or start using your technical expertise to begin troubleshooting a problem already logged in queue. Your customers will range from WatchGuardONE Partners, who help their end user, to the end user themselves.

Skills and Qualifications:

  • Fluent in English, both speaking and writing.
  • Excellent written and verbal communication skills.
  • Strong time management skills, results-focused, and a proactive nature.
  • Ability to learn quickly and to adapt easily to change.
  • Experience using CRM systems, Salesforce.com preferred.
  • B.Tech/B.E./MCA and/or IT Networking or Security Certification such as: Network+, CCNA, or Security+.
  • 2-8 years of relevant experience in technical support/helpdesk role troubleshooting network and/or network security problems.
  • Strong understanding of TCP/IP networking, applying OSI model troubleshooting methodology, Windows and Macintosh operating systems, and VPN technologies and their corresponding protocols.
  • Familiarity with authentication protocols (LDAP, RADIUS, etc.), cloud platforms such as Azure and AWS, multifactor authentication software, antivirus, intrusion prevention software, and WAN protocols.

  • Production and Support Engineer

    20 hours ago

    Noida, Uttar Pradesh, India Coforge Full time

    Job Description- Provide production support for Hadoop, Hive, Kafka, PySpark, SQL databases on Unix platforms.- Troubleshoot issues related to data processing pipelines using Talend and ServiceNow.- Collaborate with development teams to resolve incidents and implement patches in a timely manner.- Monitor system performance and troubleshoot issues to ensure...

  • Product Support Engineer

    1 week ago

    Noida, Uttar Pradesh, India Saas Labs US Inc. Full time US$ 60,000 - US$ 1,20,000 per year

    Join SaaS Labs, where innovation meets excellence SaaS Labs is a global SaaS company powering over 6000 businesses worldwide with its software ecosystem focused on automation, productivity, and collaboration. Backed by leading investors such as Peak XV Partners, Base10 Partners, and Eight Roads, our portfolio includes JustCall, Helpwise, Dialworks,...

  • Product Engineer

    3 days ago

    Noida, Uttar Pradesh, India Capgemini Full time US$ 80,000 - US$ 1,20,000 per year

    Job Description Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of...

  • Product Engineer

    3 weeks ago

    Noida, Uttar Pradesh, India Siemens EDA (Siemens Digital Industries Software) Full time

    Job DescriptionIncreasing digitalization and flexibility of production processes presents outstanding potential. In Digital Industries, we enable our customers to unlock their full potential and drive digital transformation with a unique portfolio of automation and digitalization technologies. From hardware to software to services, weve got quite a lot to...

  • Technical Support Engineer

    5 days ago

    Noida, Uttar Pradesh, India Antares Tech Full time US$ 90,000 - US$ 1,20,000 per year

    Company Description Antares Tech is a team of curious and talented individuals who create unique and innovative software solutions. We specialize in building massively scalable WebRTC products and high-traffic Web and Mobility applications, providing our customers with high-quality support and a personal approach. To learn more about us, please visit us at...

  • Technical Support Engineer

    5 days ago

    Noida, Uttar Pradesh, India Antares Tech Full time US$ 90,000 - US$ 1,20,000 per year

    Company Description Antares Tech is a team of curious and talented individuals who create unique and innovative software solutions. We specialize in building massively scalable WebRTC products and high-traffic Web and Mobility applications, providing our customers with high-quality support and a personal approach. To learn more about us, please visit us at...

  • Product Engineer

    2 weeks ago

    Noida, Uttar Pradesh, India Cleantech Industry Resources Full time

    DESIGN ENGINEER Cleantech Industry Resources accelerates United States solar, battery storage and EV projects by providing turnkey development as a service including 100% internal systems engineering. The company deploys a leading team that spun out of the largest solar power producer in the world. This team operates within a sophisticated suite of software...

  • Technical Support Engineer

    4 weeks ago

    Noida, Uttar Pradesh, India Essvee Consultant Full time

    Job Description : Key Responsibilities : - Diagnose and troubleshoot customer issues related to product functionality, usage, and integration.- Provide clear and concise solutions and workarounds to customer problems.- Interact with customers professionally and empathetically, building strong customer relationships.- Effectively communicate technical...

  • Application Support Engineer

    4 weeks ago

    Noida, Uttar Pradesh, India Strategic Talent Partner Full time

    Job Description:- Application Deployments: Plan and execute application and related database deployments following established processes with adherence to Corporate Change Management standards.- Incident Management: Participate in the troubleshooting, and resolution of application issues in real time with timely communication to affected parties. Ensure that...

  • Principal Product Engineer

    4 days ago

    Noida, Uttar Pradesh, India Cadence Design Systems Full time US$ 1,50,000 - US$ 2,00,000 per year

    At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.The Product Engineer (PE) bridges the gap between customers, R&D, and field Application Engineers (AEs). In this highly creative and innovative role, they are responsible for ensuring that existing flows and apps meet the ongoing needs of our...