Technical Support Engineer

4 weeks ago

Noida, Uttar Pradesh, India Essvee Consultant Full time

Job Description :

Key Responsibilities :

- Diagnose and troubleshoot customer issues related to product functionality, usage, and integration.

- Provide clear and concise solutions and workarounds to customer problems.

- Interact with customers professionally and empathetically, building strong customer relationships.

- Effectively communicate technical information to customers in a clear and understandable manner.

- Develop and maintain a deep understanding of our products and services, including their features, functionalities, and limitations.

- Stay updated on product releases, updates, and new features.

- Troubleshoot technical issues related to SMS, Cloud Telephony, and Voice services.

- Identify and escalate critical issues to senior support engineers or engineering teams.

- Contribute to the improvement of customer support processes and :

Experience : 1-3 years of experience in technical support, or a related field.

Education : Bachelor's degree in Computer Science, Information Technology, or a related field preferred.

Technical Skills :

- Basic understanding of networking concepts (TCP/IP, DNS, etc.)

- Familiarity with common networking protocols (HTTP, HTTPS, TCP, UDP).

- Basic understanding of operating systems (Windows, Linux, macOS).

- Experience with troubleshooting basic computer hardware and software issues.

- Familiarity with ticketing systems (e.g., Zendesk, Jira Service Desk).

Soft Skills :

- Excellent communication and interpersonal skills, both written and verbal.

- Active listening and problem-solving skills.

- Ability to remain calm and professional under pressure.

- Strong time management and organizational skills.

- Ability to work independently and as part of a team

(ref:hirist.tech)

  • Technical Support Engineer

    4 days ago

    Noida, Uttar Pradesh, India Antares Tech Full time US$ 90,000 - US$ 1,20,000 per year

    Company Description Antares Tech is a team of curious and talented individuals who create unique and innovative software solutions. We specialize in building massively scalable WebRTC products and high-traffic Web and Mobility applications, providing our customers with high-quality support and a personal approach. To learn more about us, please visit us at...

  • Technical Support Engineer

    4 days ago

    Noida, Uttar Pradesh, India Antares Tech Full time US$ 90,000 - US$ 1,20,000 per year

    Company Description Antares Tech is a team of curious and talented individuals who create unique and innovative software solutions. We specialize in building massively scalable WebRTC products and high-traffic Web and Mobility applications, providing our customers with high-quality support and a personal approach. To learn more about us, please visit us at...

  • Technical Support Specialist

    4 days ago

    Noida, Uttar Pradesh, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

    Job TitleWe are seeking a Technical Support Engineer to join our team.As a Technical Support Engineer, you will play a key role in providing top-notch technical support to our clients. Your primary responsibility will be to troubleshoot and resolve technical issues related to computing equipment, software, and network connectivity.Key...

  • Technical Support Specialist

    3 days ago

    Noida, Uttar Pradesh, India beBeeCustomercentricity Full time

    Job Description:">We are seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional technical support to our clients and resolving their issues in a timely and effective manner.Responsibilities:">Manage client inquiries via phone, email, or chatAnalyze and resolve complex technical...

  • IT Support Engineer

    3 weeks ago

    Noida, Uttar Pradesh, India NeoXam Full time

    Job Title : IT Support Engineer. Location : Noida, India (Hybrid). Department : IT. Employment Type : Full-time.About The Role : We are looking for a skilled and service-oriented IT Support Engineer to join our IT team in Noida. The ideal candidate will provide technical support to end-users, manage identity and endpoint tools, and ensure the smooth...

  • Technical Sales Engineer

    4 weeks ago

    Noida, Uttar Pradesh, India Meteoxperts Solutions Full time

    Job DescriptionThe ideal candidate for this position will be will obtain and expand the company&aposs business relationships. In order to succeed in this position the candidate must have a solid technical understanding of the company and its products compiled with sociable and outgoing personality to build rapport with potential clients.Responsibilities-...

  • Technical Support Specialist

    4 days ago

    Noida, Uttar Pradesh, India beBeeTechSupport Full time ₹ 6,00,000 - ₹ 12,00,000

    Technical Support Specialist JobWe are seeking a highly skilled technical support specialist to join our team. The successful candidate will provide expert guidance and assistance to colleagues, ensuring that all system problems are resolved accurately and promptly.Main Responsibilities:Provide technical guidance in activities associated with identifying,...

  • Product Support Engineer

    4 weeks ago

    Noida, Uttar Pradesh, India WatchGuard Technologies Full time

    Job Title: Product Support Engineer (Night Shift)Job Location: Noida, India Shift Timing: 9PM-6AM ISTPosition Overview:Product Support Engineer will provide in-depth support to WatchGuard's customers and Partners. The PSE will work on complex problem solving around Networking and WatchGuard services for WatchGuard authorized resellers, distributors, external...

  • Technical Support Specialist

    4 days ago

    Noida, Uttar Pradesh, India beBeeTechnical Full time ₹ 60,00,000 - ₹ 1,20,00,000

    Job DescriptionWe are seeking a skilled and innovative professional to assume a key role in our technical support team as a Helpdesk Senior Associate.As a member of this esteemed team, you will provide level 2 technical guidance and assistance to our clients, leveraging your expertise to resolve complex technical issues efficiently.

  • Technical Lead Software Engineer

    23 hours ago

    Noida, Uttar Pradesh, India beBeeSoftware Full time ₹ 15,00,000 - ₹ 20,00,000

    Job DescriptionWe are seeking a Technical Lead to contribute to the architectural design of our software product.You will collaborate with cross-functional teams to define and deliver product releases, ensuring timely communication with stakeholders.The successful candidate will be part of an R&D team that values collaboration, open communication, and...