IT Support Engineer

3 weeks ago

Noida, Uttar Pradesh, India NeoXam Full time

Job Title : IT Support Engineer.

Location : Noida, India (Hybrid).

Department : IT.

Employment Type : Full-time.

About The Role :

We are looking for a skilled and service-oriented IT Support Engineer to join our IT team in Noida.

The ideal candidate will provide technical support to end-users, manage identity and endpoint tools, and ensure the smooth operation of workplace systems and services, with a strong focus on quality of service, user satisfaction, and collaboration.

Key Responsibilities :

- Provide first and second-level end-user support (hardware, software, connectivity).

- Manage and troubleshoot devices running Windows 10/11 and macOS.

- Administer and support Active Directory, Microsoft Entra ID, Intune, and Office 365.

- Support Microsoft 365 applications : Outlook, Word, Excel, PowerPoint, SharePoint, OneDrive, OneNote, Teams.

- Work with Entra ID for device join/hybrid join issues, user/device group membership, and role-based access control (RBAC).

- Manage mailbox permissions, shared mailboxes, distribution lists, resource mailboxes, and email flow issues.

- Assist with user provisioning and deprovisioning, including Azure AD-based user identity management.

- Enroll, configure, and support mobile devices (Android/iOS) using Intune and Jamf.

- Handle support tickets via Jira, ensuring timely resolution and communication.

- Troubleshoot basic network issues (TCP/IP, DNS, DHCP, Wi-Fi).

- Support and maintain printers and printing services.

- Manage video conferencing rooms and equipment (Teams/Cisco RoomBar, Yealink).

- Deliver high-quality and responsive support to VIP and Executive users.

- Maintain up-to-date technical documentation and contribute to internal knowledge base.

Technical Requirements :

- At least 3 years of experience in an IT Support or Desktop Support role.

- Solid knowledge of Microsoft Entra ID (Azure AD), Intune, and Office 365.

- Comfortable supporting Windows and macOS platforms.

- Experience with mobile devices and MDM tools.

- Familiarity with basic networking concepts and troubleshooting.

- Working knowledge of ticketing tools (Jira preferred).

- Fluent in spoken and written English.

Soft Skills :

- Customer-oriented mindset : You enjoy helping people and delivering a positive user experience.

- Problem-solving approach : You analyze issues methodically and propose effective, lasting solutions.

- Strong communication : You can explain technical issues in clear, simple terms to non-technical users.

- Adaptability : You stay calm and effective in a fast-paced or changing environment.

- Autonomy and ownership : You take initiative, follow through on issues, and escalate when needed.

- Team spirit : You collaborate constructively with peers and contribute to a positive team culture.

- Attention to detail : You follow processes and keep clear records of your work.

Preferred Qualifications :

- Bachelors degree in IT, Computer Science, or related field.

- Certifications such as MS-900, SC-900, or MD-102 are a plus.

- Experience in multinational or tech-driven environments is appreciated.

If you are passionate about IT support and want to grow in a collaborative, international environment, wed love to hear from you

(ref:hirist.tech)

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