
Associate Patient Services
2 days ago
**Associate Patient Services - Telephones**
- **Communicating and coordinating with patients on telephones for their appointments, feedback and billing.**:
- **Managing calls and customer queries.**
- Identify and assess customers’ needs to achieve 10/10 satisfaction rate.
- Build sustainable relationship and trust with customers
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits;
- follow up to ensure resolution.
- Keep records of customer interactions.
- Follow communication procedures, SOP*s guidelines and policies.
- Take the extra mile to engage customers.
- Ability to multi-task, prioritize, and manage time effectively.
Sending daily/weekly/monthly reports as specified by department head.
- To have excellent communication both in English & Telegu.
- The operator on phone should be extremely courteous towards people calling from in and outside to the Centre
- To have hands on knowledge on Computer skills - Basic Office systems - Excel/Word
- Maintain register for the same.
- Make complains to the Maintenance department in case of any fault/damage/breakage and also inform to HOD.
- Make sure that telephone system work smoothly without interruption.
- Accuracy is very essential to connect to the correct numbers required.
- Appointments to be fixed as per requirement.
- Maintain cleanliness & upkeep of the department.
- Any other task assigned by the superiors from time to time.
**Qualifications**:Graduate
**Job Types**: Full-time, Permanent
**Benefits**:
- Food provided
- Health insurance
- Paid sick time
- Provident Fund
Schedule:
- Day shift
Work Location: In person
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