Patient Access

Career Category Sales Marketing Operations HOW MIGHT YOU DEFY IMAGINATION If you feel like you re part of something bigger it s because you are At Amgen our shared mission to serve patients drives all that we do It is key to our becoming one of the world s leading biotechnology companies We are global collaborators who achieve together researching manufacturing and delivering ever-better products that reach over 10 million patients worldwide It s time for a career you can be proud of Patient Access Reimbursement Sr Associate Hub Learning Development Quality Analyst Live What you will do Let s do this Let s change the world Join an incredible team that s redefining Amgen s patient support programs In this vital role you will be supporting the Quality operations of our Learning and Development team which includes key functions that support both Quality and Training This is a unique and impactful opportunity to contribute to Amgen s first internally managed hubs with a global footprint You ll gain valuable exposure to our portfolio of products while playing a critical role in shaping a best-in-class Hub Learning and Development program that drives excellence and innovation across our patient support services Amgen is an organization with a powerful sense of purpose toward our mission to serve patients Within Patient Access we will provide you the capabilities resources and rewards of an enterprise entrepreneurialism and verve that marked our early days as a biotechnology pioneer We encourage our team members to have fulfilling and meaningful careers through exciting assignments career development and opportunities This role will report to the Manager of Hub Learning Development and be responsible for Reviewing all sources for the presence of reportable events as part of the quality check processes for Amgen SupportPlus and Tezspire Together Patient Support Programs PSPs Completing Quarterly Data Review QDR requests from PV Compliance Evaluating the performance of agents across all service types via the applicable scorecards Performing call listening sessions to address agent errors Collaborating through calibrations with Leadership Training and Knowledge Management to provide feedback and ensure consistent evaluation Partnering with Knowledge Management Training and Operations Supervisors to assist in closing any gaps in an effort to drive continuous improvement in hub services Win What we expect of you We are all different yet we all use our unique contributions to serve patients The professional we seek is a detail oriented individual with these qualifications Basic Qualifications Master s Degree Or Bachelor s degree and 2 years of patient access experience Or Associate s degree and 6 years of patient access experience Or High school diploma GED and 8 years of patient access experience Preferred Qualifications Attention to detail prioritization skills and time management Previous experience working with a quality monitoring management system Skilled at active listening and analytical capability 3 years working in HUB operations or similar proven experience Strong facilitation communication motivational and social skills Proficiency with MS Office products and Smartsheet Ability to easily adapt to change and prioritize based on business need Apply now for a career that defies imagination In our quest to serve patients above all else Amgen is the first to imagine and the last to doubt Join us careers amgen com Amgen is an Equal Opportunity employer and will consider you without regard to your race color religion sex sexual orientation gender identity national origin protected veteran status or disability status We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment Please contact us to request accommodation Amgen requires all staff in the United States and Puerto Rico to be vaccinated from COVID 19 as a condition of employment In accordance with applicable law Amgen will provide reasonable accommodations to staff members who qualify on the basis of a medical reason or a sincerely held religious belief practice or observance Such accommodation may not pose an undue hardship to Amgen its operations or its staff