IT Service Desk Employee

5 days ago

Tamil Nadu, India DRÄXLMAIER Group Full time

Modern wire harness systems and exclusive vehicle interiors: The name DRAEXLMAIER stands for automotive innovations - products that enhance your driving experience. Every day, approximately 75,000 associates around the world cooperate to contribute their knowledge, skills and automotive passion toward this goal. Individuals, who like to take on responsibilities, use their creativity and contribute their ideas toward the common success. Individuals like you

**IT Service Desk Employee**

Position ID: 50963904

Worker Category: Temps plein, Location: Sousse

**Mission**:

- Identify incidents and forward them to problem management.
- Develop the optimization proposals and insure the implementation of derived measures.
- Analyse and clarify problems with internal and external partners (e.g. acting as contact persons and clarifying questions about incidents (IT servicerequests, IT disruptions and IT security incidents) or external service providers, etc.).
- Identify and analyse interference and threats from instruments (monitoring).
- Assist in the verifi cation of authorization assignments/deletions and ensuring role-specifi c, authorized access to services (e.g. as part of identity and accessmanagement; 4 eye principle, etc.)
- Document the measures and maintenance of technical and process documentation according to predetermined guidelines.
- Advise users / IT staff in case of specific functional problems and security breaches
- Insure the analysis of reports
- Instruct and advise first level supports in solving complex inquiries and in the use of the solution database.

**Profile**:

- Master's degree in computer science with 1-2 years of experience it the IT field or in a Call Center.
- Knowledge across IT technology (Hardware, network, OS, )
- ITIL / IT Service Management knowledge.
- Fluent English skills.

**Benefits**:

- Individually coordinated initial trainings including an onboarding program.
- Working in a multicultural global team.
- International projects and exposure to latest technologies/specialized trainings provided.
- Flexible working time models including home offi ce rules for a good work-life balance.
- Career advancement opportunities.

Company / Legal Entity: METS Manufacture Electro-Technique de Sousse, Org-Code: I-AF4

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