Service Desk Analyst

22 hours ago

tamil nadu, India CBTS Full time

Job Opportunity: Service Desk Analyst (Fresher)Company: CBTSLocation: Chennai (Work from Office)Shift: 24x7 RotationalKickstart your career with CBTSWe are looking for enthusiastic freshers to join our team as Service Desk Analysts.ResponsibilitiesAnalyze and evaluate software and IT systems.Respond to IT queries from clients and staff (in person, phone, or remotely).Perform system installations, upgrades, and maintenance to prevent outages.Create FAQs and training manuals for end users.Maintain accurate service desk records.Suggest improvements to enhance IT performance.Coordinate with internal teams to meet IT requirements.Stay updated with technological developments.Required QualificationsAssociate or Bachelor’s degree in Computer Science, Information Systems, or related field.Strong understanding of computer hardware and software.Familiarity with task management and CRM tools.Excellent analytical and problem-solving skills.Strong interpersonal, communication, and teamwork abilities.Good time-management and organizational skills.Interested candidates can share their resume at:📧 hemamalini.dhanasekaran@cbts.com

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