Customer Support Executive

3 days ago

Lucknow, India Fortuco Resource Solutions Private Limited Full time

**Key Responsibilities and Accountabilities**

Provide on-line support for customers.
- Resolve known customer issues through the use of a knowledgebase, direct use of product and tools,
product user guides, and other reference materials
- Be responsible to deliver a high quality, customer-driven, support service resolving customer
enquiries at the first point of contact wherever possible.

**Required Skills and Qualifications**:

- **Excellent English with Hindi**:

- Service hours
- 24*7, Rotational Shifts
- Education 12th / Graduate any stream
- Experience/Fresher both can apply
- Excellent Verbal English Communication
- **Permanent Work From Home (Pan India)**:

- Should have their own laptop and WIFI connection
- **Laptop configuration** : 8GB RAM, Windows 10 or above, i5 processor

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹16,086.00 - ₹18,391.17 per month

**Benefits**:

- Health insurance
- Life insurance
- Work from home

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

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