Customer Support Executive

3 days ago

Alwarpet Chennai Tamil Nadu, India TULSI MADRAS Full time

**Key Responsibilities**:
**1.Customer Interaction & Brand Promotion**: Interact with customers to ensure a memorable shopping experience while actively promoting the brand’s identity and values.

**2. Virtual Shopping Assistance**: Conduct video call with customers to offer a seamless and personalized virtual shopping experience showcasing the products.

**3. Upselling & Cross-Selling**: Recommend complementary products to enhance customer purchases and increase basket size.

**4.Understanding Customer Needs**: Listen actively to customer preferences, occasions and suggest suitable products that align with their style and purpose.

**5.Database Collection & Marketing Utilization**: Maintain and grow the customer database. Capture essential customer details and preferences to assist the marketing team in targeted promotions, and follow-ups.

**6. Post-Purchase Service**: Address any post-purchase queries, exchanges, or feedback professionally, ensuring a smooth and satisfactory after-sales experience.

**7. Retention Marketing Support**: Assist in customer retention efforts by engaging with past buyers, sharing personalized product updates, exclusive previews, that encourage repeat purchases and long-term brand loyalty.

**Qualifications & Skills**:

- Strong communication skills in English and regional languages
- An unwavering focus on delivering excellent customer needs
- Prior retail or sales experience preferred (especially in apparel/fashion)
- Ability to multitask and handle high footfall during peak hours
- Proficiency in using basic CRM software is an added advantage

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Provident Fund

**Experience**:

- Customer support: 1 year (preferred)

Work Location: In person

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