Customer Care Executive

2 days ago

Okkiyam Thuraipakkam Chennai Tamil Nadu, India TATA MOTORS SERVICE CENTRE Full time

All customer service executives function with a prime responsibility to build a positive company image and offer dedicated customer satisfaction.
- conducting customer satisfaction surveys to understand what areas of the company's services need improvements
- catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
- dealing with customer issues and churning out an easy-to-follow solution
- handling customer concerns and complaints in a timely manner
- informing customers of upcoming promotions or deals
- establishing a positive rapport with all clients and customers in person or via phone
- forming reports based on customer satisfaction statistics and helping their team to develop new skills
- fixing appointments based on the availability of customers and clients
- interacting with customers to ensure they have a desirable and shareable experience

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 2 years (required)
- total work: 2 years (required)
- Customer service: 2 years (required)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9894968746

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